Food & Beverage Supervisor

Willows Training Centre - Management; Wyboston; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Team Member Discount on golf, food, &d

Free Meal Whilst at Work

Access to Perkbox discounts

Referral Scheme £300

Apprenticeships

Team Member Parties

Holiday discounts

Job summary

Willows Training Centre - Management is seeking an Events Supervisor to oversee the successful execution of events at our venue and maintain top service standards. You will support the events team on the floor, coordinate staff, and ensure guest satisfaction across shifts.

The role requires strong leadership, clear communication, problem solving, and the ability to act as Duty Manager when needed, including evenings and weekends on a 7‑day rota.

Qualifications

• Hands-on approach with a passion for customer service.
• Ability to upsell and inspire others to do the same.
• Strong communication with guests, colleagues and departments.
• Support junior team members across service areas.
• Lead small teams during events ensuring high standards.
• Run the venue as Duty Manager when required.
• Flexibility to work 7-day rota, including evenings and weekends.

Responsibilities

• Execute events and services across the venue to high standards.
• Support team delivery on the floor and ensure guest satisfaction.
• Maintain service standards set by management.
• Assist with training of new staff and supervise on events.
• Coordinate staff and operations during shifts as Duty Manager when needed.

Skills

Hands-on customer service

Upselling

Communication

Team leadership

Staff training

Problem solving

Organization

Duty Manager readiness

Flexibility

Job description

About this Role…

An excellent opportunity has arisen to join our fantastic events team as Events Supervisor. The role is responsible for the successful execution of events and services across the venue and is responsible for maintaining high service standards set by management, supporting team delivery on the floor, and ensuring consistent guest satisfaction.

What we’re looking for …

• A hands-on approach with a genuine passion for delivering outstanding customer service.
• A natural ability to upsell and inspire others to do the same.
• Strong communication skills, with the ability to engage effectively with guests, colleagues, and other departments.
• Support junior team members across service areas.
• Work under the direction of the Assistant Event Manager to deploy team members as needed.
• Assist with training of new staff in day-to-day operations and expectations.
• Lead small teams during specific events or services, ensuring smooth execution and high standards.
• Quick thinking and problem-solving skills in a fast-paced environment.
• Strong organisational skills with the ability to meet deadlines and prioritise tasks.
• The confidence and capability to run the venue as Duty Manager when required, ensuring operational oversight, guest satisfaction, and staff coordination during these shifts.
• Flexibility to work across a 7-day rota, including evenings and weekends.

Why join our team…

Being a family-owned business, our people are what make Wyboston Lakes, and we want to make sure all our teams are happy at work.

Here is a snippet of all the great benefits we offer and that you would be entitled to for this role:

• Christmas Day and Boxing Day Off
• 3 Team Member Parties a year- Spring, Summer and Winter
• Apprenticeships - the opportunity to learn and earn at the same time
• Team Member Discount on golf, food, drink, bedrooms
• Team Member Referral Scheme worth £300
• Free Meal Whilst at Work
• Access to Perkbox which gives you discounts on over 200 brands and shops nationwide from supermarket shops, cinema, and days out, just to name a few…
• Team Member Christmas Santa Lunch, Christmas Presents and Christmas Party

We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued, respected, and supported. We believe that embracing different perspectives and backgrounds makes us stronger as a team and better in the service we provide. We welcome applications from everyone regardless of race, ethnicity, disability or background and are proud to be an equal opportunity employer.