Reception Manager

The Commercial Hotel; Johnstone; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Above government rate

10% tips policy

Free meals on shift

Drinks on shift

Wellbeing services

Learning & development opportunities

Job summary

Manorview is seeking a friendly, organised Duty Manager to lead our front-of-house team and ensure a memorable guest experience. You will supervise daily operations, greet guests, manage bookings, banking and team performance while upholding health and safety standards across the venue.

The ideal candidate has at least 1 year of supervisory experience, excellent communication skills and a proactive approach.

Qualifications

• Minimum of 1 Year Supervisory Experience (Essential).
• Excellent attention to detail and ability to manage workload (Essential).
• Excellent communication skills (Essential).
• Ability to work under your own initiative (Essential).
• Previous Administrative Experience (Desirable).
• Experience with ResDiary, Procure Wizard or Hotel Executive (Desirable).

Responsibilities

• Meet and greet our guests on arrival.
• Managing internal and external communication from guests regularly through different communication channels.
• Ensuring that all external contractors are signed in and aware of our Fire Safety procedures.
• Take payments for bookings, managing deposits and banking during your shift.
• Update guest information into our system as and when required.
• Completing Duty Manager Shifts within the venue, with overall responsibility for not only your own department but the health and safety of the entire venue and all within it.
• Complete Team Schedules, in line with venue requirements.
• Ensure your Team is fully trained, coaching and managing performance where required.
• This list is not exhaustive and other adhoc tasks may be required, and will be discussed with you in advance.

Skills

Supervisory experience

Excellent communication

Customer service focus

Organisation and detail

Ability to work under pressure

Tools

ResDiary

Procure Wizard

Hotel Executive

Job description

ABOUT US…

We’re about much more than hospitality! We’re striving to make life better for people – whether they are team, guests or community, through our everyday actions and decisions. Our team care for others, bring their best and help us move forward, whatever job they do.

ABOUT THE ROLE…

We have a passion for Making Memories in Manorview, whether it be a first or a last, we want our clients and guests to have an experience they will never forget. This role is key to ensure we can deliver this!

You will lead your department to deliver a fantastic first experience for all of our guests, team, and suppliers, you will be responsible confirming bookings, chasing payments, completing end of night banking and managing all aspects relating directly to your team.

WHAT WILL YOU BE RESPONSIBLE FOR…

• Meet and greet our guests on arrival
• Managing internal and external communication from guests regularly through different communication channels
• Ensuring that all external contractors are signed in and aware of our Fire Safety procedures
• Take payments for bookings, managing deposits and banking during your shift
• Update guest information into our system as and when required
• Completing Duty Manager Shifts within the venue, with overall responsibility for not only your own department but the health and safety of the entire venue and all within it
• Complete Team Schedules, in line with venue requirements
• Ensure your Team is fully trained, coaching and managing performance where required
• This list is not exhaustive and other adhoc tasks may be required, and will be discussed with you in advance

At Manorview we have an array of different personalities and think it’s fantastic! We champion individuality and above all else we want our team to express who they are!

You will be a friendly, welcoming individual, who is organised and detail orientated, with a passion for making a great first impression.

You will be able to work under pressure at times where required to multi tasks across several different tasks as they crop up.

Ability to lead, coach and manage your team fairly and effectively will be key within this role.

EXPERIENCE AND SKILLS REQUIRED…

• Minimum of 1 Year Supervisory Experience (Essential)
• Exceptional attention to detail and ability to manage workload (Essential)
• Excellent communication skills (Essential)
• Ability to work under your own initiative (Essential)
• Previous Administrative Experience (Desirable)
• Experience with ResDiary, Procure Wizard or Hotel Executive (Desirable)

We pay a fair wage – with our hourly pay being higher than the Government rates, at a minimum. Your earnings will be further enhanced by our 10% service charges and other tips that guests leave – with 100% of tips being retained by the team.

We make life better for our team by:

• Offering great perks and benefits to be enjoyed by you and your family!
• Sharing our profits with you after 1 year of service
• Giving you free meals, soft drinks and hot drinks on shift
• Listening to our team via surveys and feedback sessions
• Offering free wellbeing services and resources, for help whenever you need it
• Creating great learning and development opportunities to support your caree