Reception Supervisor

Woodlands Event Centre- Reception; Wyboston; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Christmas Day off

Boxing Day off

Team member parties

Apprenticeships available

Discount on food, drinks, bedrooms

Referral scheme

Free meal while at work

Perkbox access

Christmas lunch and party

Job summary

Wyboston Lakes in the United Kingdom seeks a Reception Supervisor to lead the Venue Host Team, delivering friendly, professional service. You will handle enquiries, manage reservations, and ensure guest satisfaction across a 7-day rota, including evenings and weekends.

You’ll work under the Front of House Manager to uphold standards and participate in training for you and new team members, with opportunities to act as Duty Manager when needed.

Qualifications

• Hands-on customer service orientation.
• Strong communication with guests and colleagues.
• Support Front of House Manager to sustain guest satisfaction.
• Participate in on- and off-the-job training.
• Supervise front-of-house operations and enforce standards.
• Responsive to quick thinking in a fast-paced environment.
• Organize tasks and meet deadlines.
• Able to act as Duty Manager when required.
• Available across a 7-day rota including evenings and weekends.

Responsibilities

• Lead and support the Venue Host Team.
• Handle enquiries and complaints; manage reservations.
• Ensure high guest satisfaction and service standards.
• Act as Duty Manager during shifts when required.
• Coordinate staff across front-of-house operations.

Skills

Customer service

Communication skills

Team leadership

Training

Duty management

Problem solving

Organization

Flexibility

7-day rota

Job description

About this Role…

An excellent opportunity has arisen to join our fantastic Venue Host Team as Reception Supervisor, working 40 hours over 5 days (any 5/7). Our Venue Host Team creates an exceptional first and last impression for every guest by delivering friendly, welcoming, and professional service at all times. The team is responsible for handling enquiries and complaints, as well as managing reservations. The Venue Host Supervisor is responsible for leading and supporting the team to ensure a consistently high standard of guest satisfaction.

What we’re looking for…

• A hands-on approach with a genuine passion for delivering outstanding customer service.
• Strong communication skills, with the ability to engage effectively with guests, colleagues, and other departments.
• Work under the The Front of House Manager to ensure consistent guest satisfaction.
• Toparticipatein on and off the job training for yourself and new team members.
• Supervise from the front – adhere to and reinforce all standards, policies, and procedures.
• Quick thinking and problem-solving skills in a fast-paced environment.
• Strong organisational skills with the ability to meet deadlines and prioritise tasks.
• The confidence and capability to run the venue as Duty Manager when required, ensuring operational oversight, guest satisfaction, and staff coordination during these shifts.
• Flexibility to work across a 7-day rota, including evenings and weekends.

Being a family-owned business, our people are what make Wyboston Lakes, and we want to make sure all our teams are happy at work.

Here is a snippet of all the great benefits we offer and that you would be entitled to for this role:

• Christmas Day and Boxing Day Off
• 3 Team Member Parties a year- Spring, Summer and Winter
• Apprenticeships - the opportunity to learn and earn at the same time
• Team Member Discount on golf, food, drink, bedrooms
• Team Member Referral Scheme worth £300
• Free Meal Whilst at Work
• Access to Perkbox which gives you discounts on over 200 brands and shops nationwide from supermarket shops, cinema, and days out, just to name a few…
• Team Member Christmas Santa Lunch, Christmas Presents and Christmas Party

We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued, respected, and supported. We believe that embracing different perspectives and backgrounds makes us stronger as a team and better in the service we provide. We welcome applications from everyone regardless of race, ethnicity, disability or background and are proud to be an equal opportunity employer