Supervisor

Pet Family Limited; Wokingham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Staff discount

Bonus scheme

Training and development

Wellbeing support

Shirts provided

Job summary

Pets Corner is recruiting a Supervisor for our Wokingham store on a permanent, full-time basis (37.5 hours across 5 days). The role focuses on delivering outstanding customer service, leading a small team, and upholding high standards in store presentation and stock control.

You’ll support training and development through our Pets Corner Curriculum, drive sales, and build strong relationships with customers and their pets within a family‑run company expanding nationwide.

Qualifications

• Experience leading a retail team.
• Commitment to delivering excellent customer service.
• Willingness to engage in ongoing training and development.

Responsibilities

• Delivering exceptional customer service
• Going ‘the extra mile’ for every customer
• Recommending the right products or services for customers’ needs
• Maximising sales and performance by identifying improvements
• Leading by example and training your team using the Pets Corner Curriculum
• Maintaining store and product presentation standards
• Keeping up to date with pricing, promotions and merchandising
• Key holding responsibilities, opening and closing the store
• Maintaining accurate inventory through stock checks and deliveries

Skills

Team leadership

Customer service

Communication

Willingness to train

Job description

£12.87 per hour

Permanent

Full-time

Full time - 37.5 hours over 5 days a week.

We are currently recruiting for a Supervisor within our Pets Corner store based in Wokingham.

Pets Corner have grown into a larger company through the years, however it is still very much a family business at heart. We quickly identify individuals who are keen to progress and will provide them with the necessary training and experience to do so.

We are an award-winning family run business where you are a name, not a number. We continue to grow and now have over 150 stores around the country.

Responsibilities of a Assistant Manager:

• Delivering exceptional customer service
• Going ‘the extra mile’ for every customer
• Recommending the right products or services for our Customers needs
• Maximising sales and performance by identifying any improvements needed
• Leading by example by demonstrating a hands‑on approach to motivate, train and develop your team using our Pets Corner Curriculum
• Maintaining our high standards with store and product presentation
• Keeping up to date with pricing, promotions and merchandising
• Key holding responsibilities, opening and closing of the store
• Maintaining accurate inventory by checking deliveries, completing stocktakes and investigating any stock losses

Requirements of a Assistant Manager:

• A genuine interest in the Pets Corner vision, our products and our values
• Strong team focus with the ability to lead and motivate others
• Willing to build strong relationships with our customers and their pets
• A thirst for continued personal training and development
• Willingness to learn and grow your knowledge
• The drive and determination to work part of a busy team and under your own initiative

Benefits of becoming a Assistant Manager with Pets Corner:

• 35% staff discount on accessories, 25% on food, 20% in Dogwood Salons
• Continuous and extensive training and development
• Bonus scheme for all members of our teams
• Tools and support to help manage mental, physical and emotional wellbeing
• Your Shirts and Jumpers will be provided

This role will involve heavy lifting.