Supervisor

Ben Sherman; Stoke-on-Trent; On-site; GBP 21,000 - 27,000; Full time

Job summary

Ben Sherman is seeking a Supervisor for Affinity Staffordshire in a full-time capacity. You will assist the Store and Assistant Manager to drive sales and KPI improvements while maintaining exceptional visual merchandising standards to delight customers in-store and online.

The role focuses on developing the team, promoting multi-channel shopping options, and delivering a welcoming shopping experience with strong product knowledge and customer service skills.

Qualifications

• Customer service experience is essential.
• Ability to hit sales targets and understand KPI impact.
• Strong visual merchandising skills to maintain premium presentation.
• Commercial awareness and proactive communication with the team.
• Experience in premium fashion brand desirable but not required.

Responsibilities

• Achieve sales targets by demonstrating passion for the product and brand.
• Provide accurate information about our product including features and stock availability.
• Promote our multi-channel shopping options to ensure customer satisfaction.
• Provide an inviting and welcoming atmosphere for customers.
• Process sales transactions with care and in line with company guidelines.
• Demonstrate flexibility to meet the needs of the store.

Skills

Customer service

Sales and targets

Visual merchandising

Commercial awareness

Good communication

IT skills

Job description

Supervisor - [Affinity Staffordshire] - [Full Time]

Come and join the team at Ben Sherman! As we expand and embrace this exciting next chapter, we have a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our ranges through its paces. Welcome to our journey!

Purpose of the role:

To assist both the Store and Assistant Manager in driving consistent improvement to the stores sales, KPI’s and all other areas of measured success. To help retain, motive and develop the team to drive the success of the store. To maintain exceptional visual merchandising standards throughout the store and create a shopping experience that delights our customers every time.

Responsibilities:

• Achieve sales targets by demonstrating passion for the product and the brand


• Provide accurate information about our product to the customer including features and benefits and stock availability


• Promote our multi-channel shopping options to ensure maximum customer satisfaction


• Provide an inviting and welcoming atmosphere for our customers


• Process sales transactions with care and in line with company guidelines


• Demonstrate flexibility in order to meet the needs of the store

Key Skills and Experience:

Essential:

• Customer service focused


• Sales and target driven


• Excellent visual merchandising skills


• Commercial awareness


• Good communication skills

Desirable:

• Good IT skills


• Experience of working in a premium fashion brand

Skills

Retail Management