Assistant Manager

Ben Sherman; Livingston; On-site; GBP 21,000 - 32,000; Full time

Job summary

Ben Sherman in Livingston, UK, is seeking an Assistant Manager to support the store leadership and drive sales across channels. You will help recruit, train and develop the team, maintain exceptional visual merchandising standards, and ensure a shopping experience that delights customers daily.

The role is full-time (37.5 hours) with a focus on achieving targets, delivering excellent customer service, and promoting multi-channel options to maximise sales and customer satisfaction.

Qualifications

• Customer service focused
• Sales targets achievement
• Strong visual merchandising skills
• Commercial awareness
• Clear communication with customers

Responsibilities

• Achieve sales targets by demonstrating passion for the product and brand
• Provide accurate information about product features, benefits and stock
• Promote multi-channel shopping options to maximise customer satisfaction
• Create an inviting and welcoming atmosphere for customers
• Process sales transactions in line with company guidelines
• Demonstrate flexibility to meet store needs

Skills

Customer service

Sales driven

Visual merchandising

Commercial awareness

Communication skills

Job description

Come and join the team at Ben Sherman! As we expand and embrace this exciting next chapter, we have a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our ranges through its paces. Welcome to our journey!

Assistant Manager

Full-Time - 37.5 hours

Come and join the team at Ben Sherman! As we expand and embrace this exciting next chapter, we have a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our ranges through its paces. Welcome to our journey!

Purpose of the role

To assist the manager in driving consistent improvement to the stores sales, KPI’s and all other areas of measured success. To help recruit, retain, motivate and develop the team to drive the success of the store. To maintain exceptional visual merchandising standards throughout the store and create a shopping experience that delights our customers every time.

Responsibilities

• Achieve sales targets by demonstrating passion for the product and the brand
• Provide accurate information about our product to the customer including features and benefits and stock availability
• Promote our multi-channel shopping options to ensure maximum customer satisfaction
• Provide an inviting and welcoming atmosphere for our customers
• Process sales transactions with care and in line with company guidelines
• Demonstrate flexibility in order to meet the needs of the store

Key Skills and Experience

Essential

• Customer service focused
• Sales and target driven
• Excellent visual merchandising skills
• Commercial awareness
• Good communication skills

Desirable

• Good IT skills
• Experience of managing poor performance
• Experience of working in a premium fashion brand

Skills

Retail Management