Supervisor

Ben Sherman Affinity Staffordshire; Stoke-on-Trent; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Customer discount

Job summary

Ben Sherman in Stoke-on-Trent is seeking a Supervisor to support the Store and Assistant Manager in driving sales, KPIs and staff development. The role includes maintaining exceptional visual merchandising and creating a shopping experience that delights customers at every visit.

You will lead by example in delivering outstanding customer service, achieving targets, and driving brand standards across in-store and online channels.

Qualifications

• Customer service focused
• Sales and target driven
• Excellent visual merchandising skills
• Commercial awareness
• Good communication skills
• Good IT skills
• Experience of working in a premium fashion brand

Responsibilities

• Achieve sales targets by demonstrating passion for the product and brand
• Provide accurate information about products including features and stock availability
• Promote multi-channel shopping options to maximise customer satisfaction
• Create inviting and welcoming atmosphere for customers
• Process sales transactions in line with company guidelines
• Demonstrate flexibility to meet store needs

Job description

Supervisor - [Affinity Staffordshire] - [Full Time]

Come and join the team at Ben Sherman!

As we expand and embrace this exciting next chapter, we have a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our ranges through its paces. Welcome to our journey!

Purpose of the role:

To assist both the Store and Assistant Manager in driving consistent improvement to the stores sales, KPI’s and all other areas of measured success. To help retain, motivate and develop the team to drive the success of the store. To maintain exceptional visual merchandising standards throughout the store and create a shopping experience that delights our customers every time.

Responsibilities:

• Achieve sales targets by demonstrating passion for the product and the brand
• Provide accurate information about our product to the customer including features and benefits and stock availability
• Promote our multi-channel shopping options to ensure maximum customer satisfaction
• Provide an inviting and welcoming atmosphere for our customers
• Process sales transactions with care and in line with company guidelines
• Demonstrate flexibility in order to meet the needs of the store

Key Skills and Experience:

Essential:

• Customer service focused
• Sales and target driven
• Excellent visual merchandising skills
• Commercial awareness
• Good communication skills

Desirable:

• Good IT skills
• Experience of working in a premium fashion brand

Compensation:

Competitive salary