Assistant Manager

Ben Sherman; Stoke-on-Trent; On-site; GBP 22,000 - 28,000; Full time

Job summary

Ben Sherman is seeking an Assistant Manager for Affinity Staffordshire (Full Time) to support the store leadership in driving sales and KPI performance. You will assist in recruiting, developing the team, and maintaining exceptional visual merchandising to create a premium shopping experience.

Key responsibilities include achieving sales targets, providing product knowledge, and promoting multi-channel shopping.

Qualifications

• Experience in retail management or supervisory role in fashion is preferred.
• Strong focus on customer service and achieving sales targets.
• Adept at maintaining premium visual merchandising standards.

Responsibilities

• Achieve sales targets by driving product passion and brand image.
• Provide accurate product information including features, benefits, and stock availability.
• Promote multi-channel shopping options to maximise customer satisfaction.
• Create an inviting and welcoming store environment for customers.
• Process sales transactions accurately and in line with company guidelines.
• Demonstrate flexibility to meet store needs.

Skills

Customer service

Sales targets

Visual merchandising

Commercial awareness

Communication skills

Job description

Assistant Manager - Affinity Staffordshire - [Full Time]

PLEASE NOTE THIS IS A NEW STORE OPENING.

Come and join the team at Ben Sherman!

As we expand and embrace this exciting next chapter, we have a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our ranges through its paces. Welcome to our journey!

Purpose of the role:

To assist the manager in driving consistent improvement to the stores sales, KPI’s and all other areas of measured success. To help recruit, retain, motivate and develop the team to drive the success of the store. To maintain exceptional visual merchandising standards throughout the store and create a shopping experience that delights our customers every time.

Responsibilities:

• Achieve sales targets by demonstrating passion for the product and the brand


• Provide accurate information about our product to the customer including features and benefits and stock availability


• Promote our multi-channel shopping options to ensure maximum customer satisfaction


• Provide an inviting and welcoming atmosphere for our customers


• Process sales transactions with care and in line with company guidelines


• Demonstrate flexibility in order to meet the needs of the store

Key Skills and Experience:

Essential:

• Customer service focused


• Sales and target driven


• Excellent visual merchandising skills


• Commercial awareness


• Good communication skills

Desirable:

• Good IT skills


• Experience of managing poor performance


• Experience of working in a premium fashion brand

Skills

Retail Management