Supervisor

Frasers Group; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Norwich is seeking an experienced Sales Associate who is passionate about providing a luxury selling experience. The role involves achieving sales targets, engaging proactively with clients, and leading by example. Candidates should have strong customer service skills and the ability to thrive in a fast-paced environment. The position offers a comprehensive benefits package, including a basic salary and various discounts.

Benefits

28 days holiday inclusive of bank holidays

20% Staff Discount across all stores

50% in-store uniform discount

Weekly/Monthly & Quarterly Commercial Bonuses

Commission led bonuses

Long Service awards

Discounted Gym membership

Qualifications

• Experience leading a team in a fast paced environment.
• Demonstrates a high level of personal energy.
• Confident, assertive, and personable.
• Positive and enthusiastic with a can-do attitude.
• Great communication skills.
• Self-driven to upskill and learn.
• Resilient and resourceful.

Responsibilities

• Provide a luxury selling experience demonstrating excellent product knowledge.
• Drive and achieve individual and team objectives.
• Engage proactively with clients to develop customer loyalty.
• Plan and deliver in-store events.

Skills

Restaurant Experience

Customer Service

Hospitality Experience

Management Experience

Guest Services

Leadership Experience

Mentoring

Job description

Responsibilities

• Provide a luxury selling experience to all customers demonstrating excellent product knowledge and expertise in fashion
• Confident demonstrating / applying products to customers while making recommendations to achieve sales and targets
• Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
• Passionate about the industry and trends
• Self-driven to develop and maintain your own product knowledge using brand and store product information education materials and attending training as required
• Pro-actively engage with clients to develop customer loyalty
• Contact clients with information on new ranges products and instore events
• Own the planning and delivery of in-store events in conjunction with the store and brands
• Maintain high standards of visual presentation in stores by making sure displays are kept clean and tidy
• Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
• Support with stock counts and other operational duties
• Be a Brand Expert through positive promotion of product and company image at all times
• Lead by example to support and coach the brand ambassadors
• Support the store management team
• Develop strong relationships with brand representatives
• Perform as a team player participating in all activities to contribute to the store objectives
• Ensure compliance with all policies and procedures
• Champion our company culture and values

Qualifications

An opportunity like this is for the fearless.

The potential is massive the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will :

Think without limits and take the team with you

You will see the possible in impossible and will be open-minded and humble not afraid to take a risk if its the best option for the business.

Own it and back it

You will take pride in what you do with confidence but not overconfidence. Its important you take ownership of your decisions stand by your convictions and reason with contradiction.

Not hesitate and act with purpose

You will ask for forgiveness not permission. You will be comfortable juggling multiple projects acting both decisively and instinctively without support from managers.

Be commercial and customer-focused.

You will be creative and analytical balancing big-picture trends and detailed commercial performance. You will have a forensic commercial mindset always considering the commercial impact of any decision.

• Experience leading a team in a fast paced environment
• Demonstrates a high level of personal energy
• Confident assertive and personable
• Positive and enthusiastic with a can do attitude
• Great communication skills
• Self-driven to upskill and learn
• Resilient and resourceful
• A natural coach and leader

Additional Information

• Basic rate salary 30222 per annum
• 28 days holiday a year inclusive of bank holidays
• 20% Staff Discount across all Frasers group Stores
• 50% in store uniform discount
• Weekly / Monthly & Quarterly Commercial Bonuses
• Commission led bonuses across a wide range of products
• Long Service awards
• Discounted Gym membership

Remote Work

No

Employment Type

Full-time

Key Skills

Restaurant Experience,Customer Service,Hospitality Experience,Management Experience,Mediation Experience,Guest Services,Merchandising,Experience with Children,Leadership Experience,Mentoring,Supervising Experience,Neonatal Ventilator

Experience

years

Vacancy

1