Supervisor

SSP Group; Larbert; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free Parking

Discounted meals

Employee discounts

Friends and Family discount app

Award-winning training

Job summary

SSP Group for Starbucks at Forth Valley Hospital in Scotland is seeking a Supervisor to lead daily operations and a team across shifts from 5am to 10pm. You will drive customer service and team performance in a fast-paced hospitality setting.

The role offers a permanent full-time position with a pay rate of £13.75 per hour, plus a night incentive of £1.50 per hour for hours between midnight and 6am, bringing the rate to £15.25 per hour.

Qualifications

• Experience leading a team in hospitality or retail.
• Must be 18 years or older to perform certain tasks.
• Availability to work from 5am.

Responsibilities

• Open and close the store and manage daily operations.
• Lead a team through busy shifts and maintain a positive atmosphere.
• Ensure excellent customer service and address queries.
• Monitor unit performance and drive improvements.

Skills

Leading a team

Customer service

Fast-paced environment

Job description

SUPERVISOR - STARBUCKS, Forth Valley Hospital

Pay Rate: £13.75 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.25 per hour.

Shift Pattern: Permanent Full-Time opportunity Shifts scheduled between 5am - 10pmWorking flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Supervisor where the energy's high and the vibe is friendly! SSP serves thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new - perfect for people who love to stay on the go!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Supervisor role has got your name on it!
• Due to some responsibilities within the Supervisor role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
• Candidates must be available to work from 5am.
• Previous experience leading a team is essential

ABOUT THE SUPERVISOR ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in a busy Hospitality or Retail environment is ideal!

AS A SUPERVISOR WE WILL OFFER YOU:

• Free Parking whilst on shift
• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you'll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.