Supervisor

The Croft Bar & Restaurant; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality venue in Glasgow is seeking a supervisor to lead and manage a dynamic team while ensuring exceptional service and smooth operations. Candidates should have supervisory experience in hospitality or retail, strong leadership abilities, and a passion for customer service. The role offers a competitive hourly rate, flexible shifts, and numerous employee perks, including discounts and opportunities for advancement within a supportive and inclusive workplace.

Benefits

Competitive hourly rate

Opportunity for advancement

Flexible shift patterns

Learning and development pathways

Pension scheme

50% employee food discount

Free golf membership

Complimentary daily soup, tea, and coffee

Annual Lisini Ball

24/7 support from Employee Assistance Programme

20% off events

Qualifications

• Proven supervisory experience in hospitality, food & beverage, or retail.
• Strong leadership, communication, and organisational skills.
• A customer-focused approach with a passion for service excellence.
• The ability to solve problems and work effectively in a fast-paced environment.
• Good attention to detail and operational awareness.
• Experience using EPOS systems (preferred).
• A personal licence and knowledge of licensing laws (advantageous).

Responsibilities

• Lead and supervise the team on shift, ensuring consistent service and presentation.
• Organise staffing and workloads to support smooth daily operations.
• Support HR processes and ensure company procedures are followed.
• Manage cash handling, banking, and discount controls.
• Drive sales awareness and identify opportunities to improve performance.
• Work with management on marketing and promotional activity.
• Maintain a safe working environment and follow up on maintenance issues.
• Support training and development to build a strong team.

Skills

Supervisory experience in hospitality

Strong leadership skills

Organisational skills

Customer-focused approach

Problem-solving skills

Detail-oriented

Experience using EPOS systems

Job description

What You Will Do

• Lead and supervise the team on shift, ensuring consistent service and presentation.
• Organise staffing and workloads to support smooth daily operations.
• Support HR processes and ensure company procedures are followed.
• Manage cash handling, banking, and discount controls.
• Drive sales awareness and identify opportunities to improve performance.
• Work with management on marketing and promotional activity.
• Maintain a safe working environment and follow up on maintenance issues.
• Support training and development to build a strong team.

What You Will Need

• Proven supervisory experience in hospitality, food & beverage, or retail.
• Strong leadership, communication, and organisational skills.
• A customer-focused approach with a passion for service excellence.
• The ability to solve problems and work effectively in a fast-paced environment.
• Good attention to detail and operational awareness.
• Experience using EPOS systems (preferred).
• A personal licence and knowledge of licensing laws (advantageous).

What We Offer

• Competitive hourly rate
• Opportunity for advancement and progression
• Flexible shift patterns
• Learning and development pathways
• Pension scheme
• 50% employee food discount when dining with friends & family
• Free golf membership
• 10 Year Club – rewarding long service
• Complimentary daily soup, tea, coffee, cordial sodas, and filtered water on shift
• Level: our new on-demand pay system with integrated payroll savings, intelligent budgeting, and expert financial guidance.
• We celebrate our staff at the Annual Lisini Ball, a special evening of fun, food, and recognition.
• 24/7 support from our Employee Assistance Programme, partnered with the Burnt Chef, providing help whenever you need it.
• Annual Lisini Ball
• 20% off events

We will reward you, invest in you, and give you every opportunity to grow and develop within an exciting, forward-thinking company.

We are a Disability Confident Employer, committed to fostering an inclusive and supportive workplace where everyone can thrive. We welcome applications from people of all backgrounds and experiences, including individuals with physical or mental health conditions. If you require any adjustments or support during the interview process or after the appointment, we’d be happy to discuss your needs.

Awards

Best Hospitality Employer 2025
Highly Recommended in the Hospitality Health Employer Category 2025

So why not join the family? We’d love to meet you.