Supervisor

Rituals; Cannock; On-site; GBP 21,000 - 24,000; Full time

Job summary

Rituals Group. in Cannock is seeking a customer-facing role focused on delivering exceptional service and sharing product stories with shoppers.

You will work to meet personal and team targets, resolve complex questions, and ensure the boutique operates smoothly through training and adherence to safety standards.

Qualifications

• Experience in delivering excellent customer service.
• Ability to meet personal and team sales targets.
• Strong problem-solving and communication skills.

Responsibilities

• Provide excellent customer service to every shopper.
• Drive sales and help teammates achieve targets.
• Handle complex questions and keep the boutique running smoothly.

Skills

Customer service

Sales

Problem solving

Job description

Deliver amazing customer service – you know every product inside out and share their stories in ways that connect with every customer you meet.

Win at sales and bring others with you – do great at your own targets while setting the example for your team members.

Be the problem-solver customers and colleagues trust – handle complex questions and situations with confidence, while keeping the boutique running smoothly.

Represent Rituals – follow safety standards, rock the Rituals look, and keep your product knowledge up to date through training and workshops.