Assistant Shop Manager – Charitable Retail Lead

Cancer Research UK; Hanley; On-site; GBP 21,000 - 27,000; Full time

Job summary

Cancer Research UK is seeking an Assistant Shop Manager to join our trading team. You will support the shop manager and team to maximise income through people, resources and stock, while delivering outstanding customer and supporter service.

You will help guide a diverse team of paid staff and volunteers, manage merchandising and stock, and contribute to fundraising targets. A proactive approach and strong links to the local community are essential.

Qualifications

• Customer service excellence with a focus on donor and shopper experience.
• Experience in lively retail environments.
• Ability to lead, motivate and develop teams.
• Strong commercial awareness and sales focus.
• Effective communication and relationship building.

Responsibilities

• Support the shop manager to guide a team of staff and volunteers.
• Oversee merchandising, stock management and store standards.
• Lead by example in customer service.
• Help achieve targets for income, donations, and sales.
• Coordinate fundraising events and community relationships.
• Ensure adherence to health and safety, safeguarding, and HR policies.

Skills

Customer service

Leadership

Communication

Retail operations

Adaptability

Job description

Cancer Research UK is seeking an Assistant Shop Manager to join our trading team. You will support the shop manager and team to maximise income through people, resources and stock, while delivering outstanding customer and supporter service.

You will help guide a diverse team of paid staff and volunteers, manage merchandising and stock, and contribute to fundraising targets. A proactive approach and strong links to the local community are essential.