Sunday Library Customer Service Assistant

Sandwell Metropolitan Borough Council; West Midlands; On-site; GBP 20,000 - 24,000; Part time

Job summary

A UK local council is seeking a committed Customer Service Assistant to work Sundays at their libraries and archives. This role focuses on providing efficient and effective library services while ensuring high standards of customer care. Ideal candidates will possess excellent customer service skills and be capable of working with diverse users, including children and adults. The position also involves promoting library services through outreach activities. The council offers generous annual leave and an award-winning benefits scheme.

Benefits

Generous annual leave entitlements

Access to the Local Government Pension Scheme

Employee benefits scheme

Learning and development opportunities

Qualifications

• Strong ability to provide customer service to diverse users, including children and adults.
• Experience working within a team dynamic.
• Competency in using IT systems to facilitate library services.

Responsibilities

• Assist and support customers accessing library services.
• Help promote library usage through outreach work and events.
• Ensure effective administrative routines for library operations.

Skills

Excellent customer service skills

Experience of co-operating with others as part of a team

Experience of working with adults and children

I.T skills

Job description

A UK local council is seeking a committed Customer Service Assistant to work Sundays at their libraries and archives. This role focuses on providing efficient and effective library services while ensuring high standards of customer care. Ideal candidates will possess excellent customer service skills and be capable of working with diverse users, including children and adults. The position also involves promoting library services through outreach activities. The council offers generous annual leave and an award-winning benefits scheme.