Success Factors CoE Support Analyst

Metroline Ltd; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Metroline Ltd in the UK SAP Centre of Excellence is seeking a hands-on SAP SuccessFactors Support Analyst to cover EC and ECP across UK and Ireland entities. You will provide Level 2 functional and technical support, monitor incidents, support deployments, maintain data and configuration, and escalate complex issues to the UK Support Manager and Global CoE as needed.

The role requires clear user guidance, up-to-date support documentation, and collaboration with HR teams, IT colleagues, and

Responsibilities

• Provide day-to-day functional and technical support for SAP SuccessFactors across HR entities.
• Investigate and resolve incidents/service requests; support testing, releases, and documentation.

Job description

As part of the UK SAP Centre of Excellence, this role provides Level 2 functional support for SAP SuccessFactors, including EC and ECP applications and processes across UK and Ireland entities.

The analyst operates as a hands-on generalist and is expected to cross-cover key integration operations (monitoring, troubleshooting, deployment support, and documentation), escalating complex issues to the UK Support Manager and the Global CoE team when required.

Coverage Scope

Application Management

Provide day-to-day functional and technical support for SAP SuccessFactors, helping to keep the platform reliable, secure, and effective for HR teams, managers and employees. The role will investigate and resolve incidents and service requests, maintain system data and configuration, support testing and releases, and work with internal teams and external partners to deliver continuous improvement.

Operator Support

The post holder will provide clear user guidance, maintain support documentation, and ensure issues are managed in line with agreed service levels and change controls.