SAP SuccessFactors Specialist — 2nd Line Support

Metroline Ltd; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Metroline Ltd in the UK SAP Centre of Excellence is seeking a hands-on SAP SuccessFactors Support Analyst to cover EC and ECP across UK and Ireland entities. You will provide Level 2 functional and technical support, monitor incidents, support deployments, maintain data and configuration, and escalate complex issues to the UK Support Manager and Global CoE as needed.

The role requires clear user guidance, up-to-date support documentation, and collaboration with HR teams, IT colleagues, and

Responsibilities

• Provide day-to-day functional and technical support for SAP SuccessFactors across HR entities.
• Investigate and resolve incidents/service requests; support testing, releases, and documentation.

Job description

Metroline Ltd in the UK SAP Centre of Excellence is seeking a hands-on SAP SuccessFactors Support Analyst to cover EC and ECP across UK and Ireland entities. You will provide Level 2 functional and technical support, monitor incidents, support deployments, maintain data and configuration, and escalate complex issues to the UK Support Manager and Global CoE as needed.

The role requires clear user guidance, up-to-date support documentation, and collaboration with HR teams, IT colleagues, and