Subsidence & Complex Household Claims Specialist

SmartRecruiters, Inc.; Royal Tunbridge Wells; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Up to 10% annual bonus

Employee discounts

Job summary

The AA is seeking an experienced subsidence claims specialist to manage high-value household cases, primarily subsidence, while collaborating with the Major & Complex team on challenging matters. You will own cases end-to-end, applying policy and recovery principles to deliver fair outcomes.

Hybrid working with 3 days in Tunbridge Wells office, alongside a competitive salary and up to 10% annual bonus. Join a team that values empathy, accuracy and timely delivery for customers.

Qualifications

• Strong, demonstrable experience handling subsidence claims.
• Experience with other technical property claims (escape of water, flood, fire, oil spill).
• End-to-end experience adjusting complex and higher-value property claims.
• Experience as a technical referral point or guiding colleagues on complex claims.
• Knowledge of indemnity, liability and recovery, complaints handling, policy wording.
• Excellent written and verbal communication with empathy and judgement.
• Ability to balance customer needs with effective claims management.

Responsibilities

• Take ownership of technical and higher-value household claims from initial review through to conclusion, delivering fair and timely outcomes for customers.
• Interpret and apply policy wording, indemnity, liability and recovery principles accurately, ensuring decisions are clear, consistent and well founded.
• Identify and control leakage and manage requirements such as alternative accommodation, balancing customer needs with effective claims management.
• Act as a technical referral point for complex claims, providing practical guidance and sharing expertise to build confidence and capability across the team.
• Partner with the Major & Complex team on referred cases, escalating issues appropriately and maintaining momentum through to resolution.
• Communicate clearly and sensitively with customers and stakeholders, using empathy, tact, assertiveness and diplomacy in challenging or distressing circumstances.
• Maintain high standards of case handling and administration, taking ownership, meeting deadlines and adapting priorities in a busy claims environment.

Skills

Subsidence claims

Technical property claims

Complex claim handling

Claim referrals

Indemnity & liability

Empathy & comms

Job description

The AA is seeking an experienced subsidence claims specialist to manage high-value household cases, primarily subsidence, while collaborating with the Major & Complex team on challenging matters. You will own cases end-to-end, applying policy and recovery principles to deliver fair outcomes.

Hybrid working with 3 days in Tunbridge Wells office, alongside a competitive salary and up to 10% annual bonus. Join a team that values empathy, accuracy and timely delivery for customers.