Subsidence Claims Specialist - End-to-End Case Management

Exchange Street Claims & Financial Services; North East; On-site; GBP 26,000 - 38,000; Full time

Job summary

Exchange Street Claims & Financial Services is seeking an experienced professional to manage a caseload of subsidence claims. The role involves desk-top handling with digital tools and close collaboration with Surveying Engineers to coordinate instructions.

You will liaise with clients and all parties to ensure smooth claims progression, delivering high-quality customer service. Substantial subsidence knowledge and IT proficiency are essential as you work to deadlines and strict KPIs.

Qualifications

• Buildings/Subsidence claims handling experience.
• Insurance principles knowledge.
• Excellent verbal and written communication skills.

Responsibilities

• Manage your own caseload of subsidence claims.
• Desk-top handling using digital solutions.
• Coordinate with Surveying Engineers to arrange instruction.
• Liaise with all relevant parties to manage the claims process smoothly.
• Provide a high standard of customer service.
• Demonstrate subsidence knowledge with strong technical expertise.
• Work to client SLA's and KPI's.

Skills

Buildings/Subsidence claims handling

Insurance Principles knowledge

Exceptional communication skills

IT/Systems experience

CertCILA/Cert CII

Education

CertCILA/Cert CII

Job description

Exchange Street Claims & Financial Services is seeking an experienced professional to manage a caseload of subsidence claims. The role involves desk-top handling with digital tools and close collaboration with Surveying Engineers to coordinate instructions.

You will liaise with clients and all parties to ensure smooth claims progression, delivering high-quality customer service. Substantial subsidence knowledge and IT proficiency are essential as you work to deadlines and strict KPIs.