Remote Subsidence Claims Handler: Path to Engineer

Confidential; Greater London; Remote; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Contributory pension

Bonus - Flexi benefits

Birthday holiday

Home working (flexible)

Job summary

Confidential is seeking an experienced Subsidence Claims Handler designed to manage a dedicated caseload with a strong emphasis on desk-top handling via digital tools. You will coordinate with Surveyors and other stakeholders to maintain smooth, efficient claims progression while delivering high-quality service.

The role offers flexible home working, a contributory pension, and a competitive salary. You will apply your subsidence expertise to meet client SLAs and KPIs in a busy environment.

Qualifications

• Experienced subsidence claims handler with excellent buildings/subsidence claims handling experience.
• Excellent understanding of insurance principles and policy wordings.
• Exceptional communication skills, both verbal and written, under pressure.

Responsibilities

• Manage your own caseload of subsidence claims.
• Carry out desk-top handling using digital solutions.
• Work closely with Surveyors, arranging instructions.
• Liaise with all relevant parties to ensure smooth claims progress.
• Provide high standard of customer service while applying subsidence expertise.
• Work to client SLA's and KPI's.

Skills

Subsidence claims

Communication

Organisation

IT/systems proficiency

Insurance principles

Education

CertCILA

Cert CII

Job description

Confidential is seeking an experienced Subsidence Claims Handler designed to manage a dedicated caseload with a strong emphasis on desk-top handling via digital tools. You will coordinate with Surveyors and other stakeholders to maintain smooth, efficient claims progression while delivering high-quality service.

The role offers flexible home working, a contributory pension, and a competitive salary. You will apply your subsidence expertise to meet client SLAs and KPIs in a busy environment.