Subsidence Claims Handler

Confidential; East Midlands; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Cashback healthcare scheme

Discounted gym memberships

Retail discounts

Employee Assistance Programme

Healthcare support for you and family

Group Life Assurance

Professional qualifications support

Career progression opportunities

Collaborative and supportive team

Job summary

MPJ Recruitment, Nottingham head office, offers a Subsidence Claims Handler role with hybrid working. You will manage domestic and commercial subsidence claims from instruction to settlement, liaising with policyholders, insurers and contractors to ensure timely settlement and exceptional customer service.

Applicants should have subsidence claims experience and a solid understanding of property insurance and claims lifecycles.

Qualifications

• Experience handling subsidence claims.
• Strong understanding of property insurance and the claims lifecycle.
• Experience interpreting policy wordings and applying coverage decisions.
• Ability to review technical reports and supporting evidence.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage a caseload of domestic and commercial subsidence claims from instruction through to settlement.
• Review policy coverage, liability, causation and claim quantum.
• Analyse engineer and surveyor reports, schedules of works, photographs and supporting documentation.
• Liaise with policyholders, insurers, brokers, contractors and external stakeholders throughout the claims process.
• Negotiate fair claim outcomes in line with policy terms and delegated authority levels.
• Maintain accurate claim records and ensure regulatory compliance at all times.
• Deliver excellent customer service through proactive communication and effective expectation management.
• Identify claims requiring escalation and work closely with technical specialists where necessary.

Skills

Subsidence claims experience

Stakeholder management

Communication

Education

Cert CII

Cert CILA

Job description

Subsidence Claims Handler

Nottingham (Head Office) Hybrid Working Available £30,000 + Benefits

MPJ Recruitment are proud to be working with a growing and highly respected insurance claims organisation to recruit an experienced Subsidence Claims Handler to join their Nottingham head office.

This is an excellent opportunity for someone with a background in subsidence claims who enjoys managing claims from first notification through to settlement whilst working closely with policyholders, insurers, surveyors and contractors.

You'll be joining a business that is continuing to grow, offers genuine career progression opportunities, and places a strong emphasis on technical excellence, customer service and employee development.

The Role

As a Subsidence Claims Handler, you'll manage a portfolio of domestic and commercial property subsidence claims, taking ownership of the claim journey from instruction through to conclusion.

Working alongside surveyors and technical experts, you'll investigate claims, assess policy coverage, review reports and supporting evidence, and ensure claims are progressed efficiently whilst delivering a positive experience for customers.

Key Responsibilities

• Manage a caseload of domestic and commercial subsidence claims from instruction through to settlement.
• Review policy coverage, liability, causation and claim quantum.
• Analyse engineer and surveyor reports, schedules of works, photographs and supporting documentation.
• Liaise with policyholders, insurers, brokers, contractors and external stakeholders throughout the claims process.
• Negotiate fair claim outcomes in line with policy terms and delegated authority levels.
• Maintain accurate claim records and ensure regulatory compliance at all times.
• Deliver excellent customer service through proactive communication and effective expectation management.
• Identify claims requiring escalation and work closely with technical specialists where necessary.

About You

We're keen to speak with candidates who have:

• Previous experience handling subsidence claims.
• A strong understanding of property insurance and the claims lifecycle.
• Experience interpreting policy wordings and applying coverage decisions.
• The ability to review technical reports and supporting evidence.
• Excellent communication and stakeholder management skills.
• Strong organisational skills and the ability to manage a varied caseload.
• Experience working within an FCA regulated environment.

Insurance qualifications such as Cert CII, Cert CILA or equivalent would be advantageous but are not essential.

What's on Offer?

• Salary circa £30,000
• Hybrid working
• Cashback healthcare scheme
• Discounted gym memberships
• Retail discounts
• Employee Assistance Programme
• Access to healthcare support for you and your immediate family
• Group Life Assurance
• Support towards professional qualifications
• Genuine career progression opportunitiesCollaborative and supportive team environment
• Exposure to a diverse portfolio of property claims for leading insurer clients