Student Support & Wellbeing Advocate

School of Coding & AI; Birmingham; Presencial; GBP 27.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary from £27,000 to £32,000

28 days annual leave

Pension Scheme

Employee Assistance Programme

CPD and development opportunities

Company and social events

Retail discount through BrightExchange

Descripción de la vacante

School of Coding & AI is seeking a friendly Student Support Advisor to join the expanding Student Support team, starting January 2027. You will help students with day-to-day needs, navigate challenges, and stay engaged with their studies.

Building strong relationships and signposting to specialist services will be central to the role. You will monitor engagement, support wellbeing, and work with academic teams to address concerns, ensuring a welcoming, inclusive environment for all learners.

Formación

• Friendly, approachable and confident building relationships with students from diverse backgrounds.
• Strong communicator who can listen carefully and provide guidance.
• Empathetic and able to recognize when a student needs support.
• Proactive in identifying concerns and following up with students.
• Organised and reliable with ability to manage multiple priorities.
• Confident collaborating with academic teams and support services.
• Maintain professional boundaries and confidentiality.
• Positive and solutions focused to improve student wellbeing.

Responsabilidades

• Act as a key point of contact for students, providing approachable support with day-to-day queries.
• Build positive relationships with students and provide guidance or signposting.
• Listen to students' concerns, identify needs and provide appropriate advice.
• Monitor student engagement and identify difficulties or disengagement.
• Proactively check in with students needing additional support.
• Assist students facing personal or attendance challenges affecting wellbeing.
• Collaborate with academic teams across Student Support.
• Support student inductions and welcome activities.
• Promote an inclusive learning environment for diverse backgrounds.
• Gather feedback and contribute ideas to improve the student experience.
• Maintain accurate records of interactions and follow-up actions.

Conocimientos

Relationship-building

Active listening

Empathy

Organization

Communication

Descripción del empleo

School of Coding & AI is seeking a friendly Student Support Advisor to join the expanding Student Support team, starting January 2027. You will help students with day-to-day needs, navigate challenges, and stay engaged with their studies.

Building strong relationships and signposting to specialist services will be central to the role. You will monitor engagement, support wellbeing, and work with academic teams to address concerns, ensuring a welcoming, inclusive environment for all learners.