Student Support Advisor

School of Coding & AI; Birmingham; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Salary from £27,000 to £32,000

28 days annual leave

Pension Scheme

Employee Assistance Programme

CPD and development opportunities

Company and social events

Retail discount through BrightExchange

Job summary

School of Coding & AI is seeking a friendly Student Support Advisor to join the expanding Student Support team, starting January 2027. You will help students with day-to-day needs, navigate challenges, and stay engaged with their studies.

Building strong relationships and signposting to specialist services will be central to the role. You will monitor engagement, support wellbeing, and work with academic teams to address concerns, ensuring a welcoming, inclusive environment for all learners.

Qualifications

• Friendly, approachable and confident building relationships with students from diverse backgrounds.
• Strong communicator who can listen carefully and provide guidance.
• Empathetic and able to recognize when a student needs support.
• Proactive in identifying concerns and following up with students.
• Organised and reliable with ability to manage multiple priorities.
• Confident collaborating with academic teams and support services.
• Maintain professional boundaries and confidentiality.
• Positive and solutions focused to improve student wellbeing.

Responsibilities

• Act as a key point of contact for students, providing approachable support with day-to-day queries.
• Build positive relationships with students and provide guidance or signposting.
• Listen to students' concerns, identify needs and provide appropriate advice.
• Monitor student engagement and identify difficulties or disengagement.
• Proactively check in with students needing additional support.
• Assist students facing personal or attendance challenges affecting wellbeing.
• Collaborate with academic teams across Student Support.
• Support student inductions and welcome activities.
• Promote an inclusive learning environment for diverse backgrounds.
• Gather feedback and contribute ideas to improve the student experience.
• Maintain accurate records of interactions and follow-up actions.

Skills

Relationship-building

Active listening

Empathy

Organization

Communication

Job description

About School Of Coding

School of Coding & AI is one of the UK's fastest growing education providers, delivering high quality, career focused programmes across, Coding, AI, STEM, Health and Social Care, Business and related areas.

Established in 2017, we work with schools, colleges, universities and employers to provide education that leads to real outcomes. Our focus is simple: student first, always.

We deliver Higher Education programmes in partnership with the University of Wolverhampton, Harper Adams University and the University of Brighton. As we continue to expand across the UK and internationally, we are strengthening our Student Support team to ensure our learners receive the guidance, encouragement and support they need to succeed.

About The Role

We are looking for a Student Support Advisor to join our growing Student Support team with a January 2027 start date.

You will play an important role in supporting students with their day-to-day needs, helping them navigate challenges, access the right support and remain engaged with their studies. Building positive relationships will be central to the role, alongside identifying students who may need additional guidance and working with colleagues to improve student wellbeing, engagement and retention.

This is an opportunity for someone who is approachable, proactive and passionate about helping students overcome barriers, feel part of the community and achieve their potential.

What You'll Be Doing

• Act as a key point of contact for students, providing approachable and responsive support with day-to-day queries and concerns
• Build positive relationships with students, creating an environment where they feel comfortable seeking help and guidance
• Listen to students' concerns, help identify their needs and provide appropriate advice, guidance or signposting to specialist services.
• Monitor student engagement and identify those who may be experiencing difficulties or becoming disengaged from their studies.
• Proactively check in with students who may need additional support, encouraging them to access available resources and remain engaged with their learning.
• Support students experiencing personal, attendance or practical challenges that may affect their attendance, wellbeing or progress.
• Work collaboratively with academic teams and colleagues across Student Support to address concerns and understand the support available
• Support student inductions, welcome activities and initiatives that help learners settle into their studies and understand the support available
• Help promote an inclusive and supportive learning environment where students from different backgrounds feel welcomed and respected.
• Gather student feedback, identify common concerns and contribute ideas to improve the overall student experience
• Maintain accurate records of student interactions, concerns, actions and follow up activity, ensuring confidentiality is maintained
• Support student wellbeing, engagement and retention initiatives, helping students overcome barriers and make the most of their educational opportunities

Requirements

• Friendly, approachable and confident building relationships with students from a wide range of backgrounds
• A strong communicator who can listen carefully, respond sensitively and provide appropriate guidance
• Empathetic and understanding, with the ability to recognise when a student may be struggling or require additional support
• Proactive in identifying concerns, following up with students and helping resolve issues where possible
• Organised, reliable and able to manage competing priorities while maintaining accurate records
• Confident working collaboratively with academic teams and other support services
• Able to maintain appropriate professional boundaries, handle sensitive information confidentially and recognise when to elevate concerns.
• Positive and solutions focused, with a genuine commitment to improving student wellbeing, engagement and success
• Comfortable working independently while contributing to a wide Student Support team.
• Available to start in January 2027

Experience in student support, pastoral care, student services, advice and guidance, or similar people focused role would be beneficial.

Why Join Us

This is an opportunity to make a meaningful difference to students' lives as part of a growing education provider.

You’ll help students navigate challenges, access the support they need and feel confident in their ability to succeed. Working closely with colleagues across the organisation, you’ll contribute to a supportive learning environment where students are encouraged to overcome barriers, stage engaged and achieve their potential.

At School of Coding & AI, student first, always is more than a slogan. It is central to how we support our learners and the experiences we aim to create.

Benefits

• Salary from £27,000 to £32,000 depending on experience
• 28 days annual leave plus 8 days bank holiday
• Pension Scheme
• Employee Assistance Programme
• Strong CPD and development opportunities
• Company and social events
• Retail discount through Bright Exchange.

Start date: January 2027

Working pattern: Includes weekend work (with two days off, totaling 40 hours a week)