Student Support & Wellbeing Advisor

Elizabeth School of London; Manchester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave

Employee assistance

Virtual GP

Wellbeing support

Career coaching

Job summary

Elizabeth School of London is seeking a proactive Student Support Officer to join our Student Support team. You will be the first point of contact for student enquiries, offering guidance, pastoral support, and helping learners access academic, wellbeing, and administrative services.

The role requires excellent communication, strong organisation, and a compassionate approach to student welfare. You will manage a varied workload, maintain confidentiality, and contribute to a positive campus

Qualifications

• Communicate clearly with diverse student groups.
• Maintain accurate records and respond to enquiries efficiently.
• Protect confidentiality and handle sensitive information in line with policies.

Responsibilities

• Act as the first point of contact for students seeking assistance in person, email or phone.
• Provide information, guidance and signposting to relevant departments and services.
• Address and resolve student queries or escalate to appropriate teams as needed.
• Provide pastoral support and help students access academic or wellbeing services.
• Maintain professional, confidential and student-centred communication at all times.
• Receive and manage student absence notifications and follow reporting procedures.
• Prepare and distribute bulk communications and campus updates.
• Support communications relating to examinations and timetable changes.
• Assist with IT queries and refer complex issues to IT when needed.

Skills

Excellent communication

Organisation

Customer service

Problem solving

Education

Experience in higher education environment

Microsoft Office proficiency

Tools

Office 365

Moodle access

Outlook

Job description

Elizabeth School of London is seeking a proactive Student Support Officer to join our Student Support team. You will be the first point of contact for student enquiries, offering guidance, pastoral support, and helping learners access academic, wellbeing, and administrative services.

The role requires excellent communication, strong organisation, and a compassionate approach to student welfare. You will manage a varied workload, maintain confidentiality, and contribute to a positive campus