Student Success & Wellbeing Advisor

School Of Coding; Birmingham; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave plus 8 bank hols

Pension scheme

Employee Assistance Programme

Strong CPD and development

Company and social events

Retail discount

Job summary

School of Coding is seeking a dedicated Student Support Advisor to join the Student Support team, starting January 2027. You will be the first point of contact for students, helping them navigate day-to-day issues and access appropriate support services to remain engaged with their studies.

You will build strong relationships, monitor engagement, and work with colleagues to improve wellbeing and retention while ensuring records are kept confidential and accurate.

Qualifications

• Experience in student support, pastoral care, or similar role.
• Friendly, proactive and able to signpost to services.
• Ability to work independently and as part of a team.
• Strong written and verbal communication.
• Confident managing competing priorities.

Responsibilities

• Act as main point of contact for students with day-to-day queries.
• Build relationships and create a supportive environment.
• Listen, identify needs and signpost to specialist services.
• Monitor engagement and identify at-risk students.
• Support inductions and wellbeing initiatives.
• Maintain confidential student records.
• Collaborate with academic teams across Student Support.
• Promote inclusive learning and engagement.

Skills

Communication skills

Empathy

Relationship building

Organisational skills

Job description

School of Coding is seeking a dedicated Student Support Advisor to join the Student Support team, starting January 2027. You will be the first point of contact for students, helping them navigate day-to-day issues and access appropriate support services to remain engaged with their studies.

You will build strong relationships, monitor engagement, and work with colleagues to improve wellbeing and retention while ensuring records are kept confidential and accurate.