Student Support Advisor

School of Coding; Birmingham; Presencial; GBP 27.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days annual leave plus 8 bank hols

Pension scheme

Employee Assistance Programme

Strong CPD and development

Company and social events

Retail discount

Descripción de la vacante

School of Coding is seeking a dedicated Student Support Advisor to join the Student Support team, starting January 2027. You will be the first point of contact for students, helping them navigate day-to-day issues and access appropriate support services to remain engaged with their studies.

You will build strong relationships, monitor engagement, and work with colleagues to improve wellbeing and retention while ensuring records are kept confidential and accurate.

Formación

• Experience in student support, pastoral care, or similar role.
• Friendly, proactive and able to signpost to services.
• Ability to work independently and as part of a team.
• Strong written and verbal communication.
• Confident managing competing priorities.

Responsabilidades

• Act as main point of contact for students with day-to-day queries.
• Build relationships and create a supportive environment.
• Listen, identify needs and signpost to specialist services.
• Monitor engagement and identify at-risk students.
• Support inductions and wellbeing initiatives.
• Maintain confidential student records.
• Collaborate with academic teams across Student Support.
• Promote inclusive learning and engagement.

Conocimientos

Communication skills

Empathy

Relationship building

Organisational skills

Descripción del empleo

About School of Coding

School of Coding & AI is one of the UK's fastest growing education providers, delivering high quality, career focused programmes across, Coding, AI, STEM, Health and Social Care, Business and related areas.

Established in 2017, we work with schools, colleges, universities and employers to provide education that leads to real outcomes. Our focus is simple: student first, always.

We deliver Higher Education programmes in partnership with the University of Wolverhampton, Harper Adams University and the University of Brighton. As we continue to expand across the UK and internationally, we are strengthening our Student Support team to ensure our learners receive the guidance, encouragement and support they need to succeed.

About the Role

We are looking for a Student Support Advisor to join our growing Student Support team with a January 2027 start date.

You will play an important role in supporting students with their day-to-day needs, helping them navigate challenges, access the right support and remain engaged with their studies. Building positive relationships will be central to the role, alongside identifying students who may need additional guidance and working with colleagues to improve student wellbeing, engagement and retention.

This is an opportunity for someone who is approachable, proactive and passionate about helping students overcome barriers, feel part of the community and achieve their potential.

What You'll Be Doing

• Act as a key point of contact for students, providing approachable and responsive support with day-to-day queries and concerns.
• Build positive relationships with students, creating an environment where they feel comfortable seeking help and guidance.
• Listen to students' concerns, help identify their needs and provide appropriate advice, guidance or signposting to specialist services.
• Monitor student engagement and identify those who may be experiencing difficulties or becoming disengaged from their studies.
• Proactively check in with students who may need additional support, encouraging them to access available resources and remain engaged with their learning.
• Support students experiencing personal, attendance or practical challenges that may affect their attendance, wellbeing or progress.
• Work collaboratively with academic teams and colleagues across Student Support to address concerns and understand the support available.
• Support student inductions, welcome activities and initiatives that help learners settle into their studies and understand the support available.
• Help promote an inclusive and supportive learning environment where students from different backgrounds feel welcomed and respected.
• Gather student feedback, identify common concerns and contribute ideas to improve the overall student experience.
• Maintain accurate records of student interactions, concerns, actions and follow up activity, ensuring confidentiality is maintained.
• Support student wellbeing, engagement and retention initiatives, helping students overcome barriers and make the most of their educational opportunities.

About You

• Friendly, approachable and confident building relationships with students from a wide range of backgrounds.
• A strong communicator who can listen carefully, respond sensitively and provide appropriate guidance.
• Empathetic and understanding, with the ability to recognise when a student may be struggling or require additional support.
• Proactive in identifying concerns, following up with students and helping resolve issues where possible.
• Organised, reliable and able to manage competing priorities while maintaining accurate records.
• Confident working collaboratively with academic teams and other support services.
• Able to maintain appropriate professional boundaries, handle sensitive information confidentially and recognise when to escal
• Positive and solutions focused, with a genuine commitment to improving student wellbeing, engagement and success.

• Comfortable working independently while contributing to a wide Student Support team.
• Available to start in January 2027.

Experience in student support, pastoral care, student services, advice and guidance, or similar people focused role would be beneficial.

Why Join Us

This is an opportunity to make a meaningful difference to students' lives as part of a growing education provider.

You’ll help students navigate challenges, access the support they need and feel confident in their ability to succeed. Working closely with colleagues across the organisation, you’ll contribute to a supportive learning environment where students are encouraged to overcome barriers, stage engaged and achieve their potential.

At School of Coding & AI, student first, always is more than a slogan. It is central to how we support our learners and the experiences we aim to create.

• Salary from £27,000 to £32,000 depending on experience.
• 28 days annual leave plus 8 days bank holiday.
• Pension Scheme.
• Employee Assistance Programme.
• Strong CPD and development opportunities.
• Company and social events.
• Retail discount through Bright Exchange.

Start date: January 2027

Working pattern: Includes weekend work (with two days off, totaling 40 hours a week)