Student Support Officer

Sandwell College; Cradley Heath; On-site; GBP 16,000 - 18,000; Full time

Benefits offered by this job

Top-Tier Salaries

Unbeatable Time Off

Fast-Track Your Career

Cycle to Work Scheme

Exclusive Discounts on Onsite Services

Fitness Perks

Generous Pension Contributions

Retail & Travel Discounts

Free Will Writing

Free Flu Vaccine

Wellbeing Support

We Celebrate You!

Job summary

Sandwell College is seeking a compassionate Student Support Officer to join the Cradley Campus. The role focuses on pastoral care, wellbeing, and enabling student success during term-time and a 30-hour week.

You will work with curriculum staff, safeguarding teams, and external partners to ensure every student receives the necessary support and to foster a safe, inclusive learning environment.

Qualifications

• GCSE English and Maths (Grade 4+) or equivalent.
• Experience in further education or school environment.
• Knowledge of safeguarding procedures and multi‑agency working.
• Relevant qualification in education, youth work, or support services.
• Experience in student support, pastoral care, or welfare roles.

Responsibilities

• Provide pastoral and wellbeing support to students, helping them overcome personal, social, or academic challenges.
• Assist students in accessing essential welfare support, such as free school meals and bursary payments.
• Identify, record, and report behavioural and welfare concerns, ensuring timely escalation to safeguarding staff.
• Contribute to student interventions and action plans, helping learners stay on track with their studies.
• Maintain accurate and confidential student records while liaising with staff, parents/carers, and external agencies.

Skills

Pastoral care

Safeguarding knowledge

Student support

Communication

Education

GCSE English & Maths

Education/Youth work qualification

Job description

Student Support Officer

Application Deadline: 2 November 2026

Department: Adult Skills

Employment Type: Permanent - Full Time

Location: Cradley Heath

Compensation: £15,621.12 - £18,097.92 / year

Description

We’re looking for a compassionate, proactive, and dedicated Student Support Officer to join our Student Services Team at the Cradley Campus working term time only and 30 hours per week This role will offer you the chance to support students in overcoming barriers, enhancing their wellbeing, and thriving in their studies.

As a Student Support Officer, you’ll be at the heart of student success, working closely with curriculum staff, safeguarding teams, and external agencies to ensure every student receives the support they need. You’ll play a key role in fostering a safe, inclusive, and positive learning environment, where every student can flourish.

Key Responsibilities

• Provide pastoral and wellbeing support to students, helping them overcome personal, social, or academic challenges
• Assist students in accessing essential welfare support, such as free school meals and bursary payments
• Identify, record, and report behavioural and welfare concerns, ensuring timely escalation to safeguarding staff
• Contribute to student interventions and action plans, helping learners stay on track with their studies
• Maintain accurate and confidential student records while liaising with staff, parents/carers, and external agencies

Skills, Knowledge and Expertise

• A GCSE Grade 4+ (or equivalent) in English and Maths
• Experience working in further education or a school environment
• Knowledge of safeguarding procedures and multi‑agency working
• A relevant qualification in education, youth work, or support services
• Experience in student support, pastoral care, or welfare roles

Benefits

• Top-Tier Salaries – We offer sector-leading pay with some of the most competitive salaries around
• Unbeatable Time Off – Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas – because work-life balance is essential
• Fast-Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed
• Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute
• Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more
• Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best
• Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles
• Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount
• Free Will Writing – We’ve got your back with professional support for your future planning
• Free Flu Vaccine – Stay healthy and protected at no cost to you
• Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health
• We Celebrate You! – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year.