Student Support Officer

Sandwell College; West Bromwich; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Top‑Tier Salaries

35-50 days annual leave

Career development days

Cycle to Work Scheme

Exclusive discounts on onsite services

Onsite college gym facilities

Generous pension contributions

Job summary

Sandwell College is seeking a proactive Student Support Officer to join our Central Student Services team on a term-time basis. This permanent full-time role aims to create a safe, positive and supportive learning environment where students feel encouraged to attend, engage and achieve their potential.

You’ll work across designated areas, promote respectful behaviour, monitor welfare and attendance, provide individual guidance and signpost learners to appropriate support services, and build

Qualifications

• Recent and relevant experience in a similar role, with strong communication skills
• Experience working effectively as part of a team and maintaining high standards of service
• A commitment to supporting learners within a safe, positive and inclusive learning environment
• A learner-centred and customer-focused approach
• The ability to understand individual learner needs and communicate appropriately with people from a wide range of backgrounds
• The ability to challenge inappropriate behaviour fairly and confidently
• The ability to provide appropriate advice and guidance to students aged 16 and over regarding their physical, emotional and educational wellbeing
• A First Aid at Work certificate, a relevant SIA qualification and GCSE Maths and English at grade C or above are also desirable

Responsibilities

• Help maintain a safe, positive and purposeful learning environment across designated areas of the College
• Promote the College’s 3Rs: Respect, Responsibility and Ready to Learn, encouraging students to make positive choices
• Monitor student behaviour, challenge inappropriate conduct when necessary and uphold College policies
• Monitor attendance throughout the day and report concerns to the designated Programme Achievement Manager
• Carry out regular wellbeing checks, engage with students and identify those who may need additional support
• Provide individual guidance and signpost learners to appropriate support services
• Build positive relationships with students to encourage good behaviour, attendance and respect for themselves and others
• Provide first-responder first aid support when required
• Work collaboratively with colleagues to enhance the learner experience and respond effectively to concerns

Job description

Student Support Officer

Application Deadline: 30 October 2026

Department: Central Student Services

Employment Type: Permanent - Full Time

Location: Sandwell College

Compensation: £25,878 - £28,901 / year

Description

Are you passionate about supporting young people and helping them make the most of their college experience? Do you have the confidence, communication skills and caring approach needed to make a positive difference to students’ lives?

Sandwell College is looking for a proactive and approachable Student Support Officer to join our Student Services team on a term-time only basis. This is a rewarding opportunity to help create a safe, positive and supportive learning environment where students feel encouraged to attend, engage and achieve their potential.

You’ll play a visible and important role across designated areas of the College, promoting positive behaviour, encouraging respect and responsibility, and helping students access the support they need. Working closely with colleagues, you’ll build positive relationships with learners, address concerns appropriately and help ensure everyone has the opportunity to thrive.

Key Responsibilities

• Help maintain a safe, positive and purposeful learning environment across designated areas of the College
• Promote the College’s 3Rs: Respect, Responsibility and Ready to Learn, encouraging students to make positive choices
• Monitor student behaviour, challenge inappropriate conduct when necessary and uphold College policies
• Monitor attendance throughout the day and report concerns to the designated Programme Achievement Manager
• Carry out regular wellbeing checks, engage with students and identify those who may need additional support
• Provide individual guidance and signpost learners to appropriate support services
• Build positive relationships with students to encourage good behaviour, attendance and respect for themselves and others
• Provide first-responder first aid support when required
• Work collaboratively with colleagues to enhance the learner experience and respond effectively to concerns

Skills, Knowledge and Expertise

• We’re looking for someone who is caring, approachable and confident, with a genuine commitment to helping students succeed along with the following;
• Recent and relevant experience in a similar role, with strong communication skills
• Experience working effectively as part of a team and maintaining high standards of service
• A commitment to supporting learners within a safe, positive and inclusive learning environment
• A learner‑centred and customer‑focused approach
• The ability to understand individual learner needs and communicate appropriately with people from a wide range of backgrounds
• Strong interpersonal skills and the confidence to deal professionally with students, colleagues and other stakeholders
• The ability to challenge inappropriate behaviour fairly and confidently
• The ability to provide appropriate advice and guidance to students aged 16 and over regarding their physical, emotional and educational wellbeing
• Experience supporting learners in an educational environment would be advantageous
• A First Aid at Work certificate, a relevant SIA qualification and GCSE Maths and English at grade C or above are also desirable

Benefits

• Top‑Tier Salaries – We offer sector‑leading pay with some of the most competitive salaries around
• Unbeatable Time Off – Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas – because work‑life balance is essential
• Fast‑Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed
• Cycle to Work Scheme – A healthier, greener, and more cost‑effective way to commute
• Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more
• Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best
• Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non‑teaching roles
• Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross‑country travel. UNIDAYS, Student Beans and Blue Light Discount
• Free Will Writing – We’ve got your back with professional support for your future planning
• Free Flu Vaccine – Stay healthy and protected at no cost to you
• Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health
• We Celebrate You! – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year