Student Support Officer

Elizabeth School of London; Birmingham; On-site; GBP 23,400 - 28,600; Full time

Benefits offered by this job

Annual leave (7.2 weeks)

Company Sick Policy

Statutory maternity/paternity pay

Training and self-development opportunities

Grocery discounts

Cycle to work scheme

Investing and savings opportunities

Job summary

A leading educational institution in Birmingham seeks a dedicated Student Support Officer to ensure smooth operations and assist students with inquiries. Responsibilities include providing excellent customer service, maintaining student records, organizing events, and processing admissions. The ideal candidate should possess strong communication skills, a customer service background, and experience in higher education. This full-time position offers a competitive salary and opportunities for training and development.

Qualifications

• Ability to prioritise competing deadlines with high accuracy.
• An initiative-taker with problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Provide exceptional customer service to students, staff, and visitors.
• Assist students with inquiries regarding admissions and course registrations.
• Maintain accurate student records, ensuring compliance with data protection regulations.
• Organize events and student activities.
• Support the admissions process by processing applications and enrolments.

Skills

Customer Service Standards

Oral and written communication skills

Interpersonal skills

Proficiency in IT technologies

Empathy

Education

Higher Education Experience

Job description

Location: ON‑SITE, Birmingham,York House, UK

Salary Range: £26,000 per annum

Employment Type: Full‑Time

Work Hours: Wednesday to Friday, 9am‑5pm or Tuesday to Saturday, 9am‑5pm or Sunday to Thursday, 9am‑5pm (with weekend flexibility)

Department: Student Support

Reporting to: Student Support Coordinator & Student Support Manager

About Us

Elizabeth School is a leading educational institution dedicated to providing high‑quality education and empowering students to achieve their full potential. With a strong focus on academic excellence and personal development, we strive to create a nurturing and inclusive learning environment for our students. Currently have seven campuses located in major cities including Birmingham, London, Leeds, Leicester, Manchester and Northampton. We are currently seeking a motivated and dedicated individual to join our team as a Student Support Officer.

Job Description

As a Student Support Officer, you will play a vital role in ensuring the smooth operation of our educational institution. You will be responsible for providing administrative support to various departments and assisting students with their queries and concerns. Your attention to detail, excellent organizational skills, and strong communication abilities will contribute to the overall efficiency and effectiveness of our administrative processes.

Responsibilities

• Provide exceptional customer service to students, staff, and visitors, both in person and over the phone.
• Assist students with their inquiries, including admissions, course registrations, timetables, and general information.
• Maintain accurate student records and databases, ensuring data confidentiality and compliance with data protection regulations.
• Assist in organizing and coordinating events, workshops, and student activities.
• Handle general administrative tasks such as photocopying, filing, and managing office supplies.
• Support the admissions process by processing applications, conducting interviews, and assisting with enrolment procedures.
• Collaborate with various departments to ensure smooth communication and coordination of administrative tasks.
• Undertake any other administrative duties as required by the management team.

Experience & Knowledge

• Knowledge in Customer Service Standards
• Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy
• Highly developed oral and written communication skills
• Ability to work on own initiative, demonstrating a positive approach to problem solving.
• Willingness to learn and develop and contribute to the wider activities of Student Support and of the school.
• Demonstrate empathy to understand and address students’ concerns.
• Ability to maintain confidentiality and handle sensitive information with professionalism.
• Strong interpersonal skills for building rapport and trust with students.
• Capacity to assess situations and provide practical solutions.
• Ability to adapt to changing circumstances and student needs.
• Proficiency in using IT technology to record and search student data base.
• Higher Education Experience
• Knowledge of counselling techniques to provide emotional support.
• Annual leave (7.2 weeks)
• Company Sick Policy.
• Statutory maternity/paternity pays.
• Training and self‑development opportunities.
• Grocery discounts
• Cycle to work
• Investing and savings opportunities