Student Support Officer

Elizabeth School of London; Leeds; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Annual leave (7.2 weeks)

Company Sick Policy

Statutory maternity/paternity pays

Training and self-development opportunities

Grocery discounts

Cycle to work

Investing and savings opportunities

Job summary

A leading educational institution in Leeds seeks a motivated Student Support Officer to provide exceptional administrative support to students and staff. You will manage inquiries related to admissions, registrations, and events while maintaining accurate records and ensuring data confidentiality. Ideal candidates will possess strong communication and organizational skills, demonstrate empathy, and have experience in higher education. This position offers opportunities for professional development and a supportive work environment.

Qualifications

• Knowledge of Customer Service Standards and ability to handle sensitive information.
• Capacity to assess situations and provide practical solutions.
• Ability to adapt to changing circumstances and student needs.

Responsibilities

• Provide exceptional customer service to students, staff, and visitors.
• Maintain accurate student records and ensure data confidentiality.
• Assist in organizing and coordinating events and activities.

Skills

Customer Service Standards

Oral and Written Communication Skills

Interpersonal Skills

Problem Solving

Confidentiality

IT proficiency for data management

Education

Higher Education Experience

Job description

Work Hours: Tuesday to Saturday, 9am - 5pm or Wednesday to Sunday, 9am-5pm (with weekend flexibility)

Department: Student Support

Reporting to: Student Support Coordinator & Student Support Manager

About Us

Elizabeth School is a leading educational institution dedicated to providing high-quality education and empowering students to achieve their full potential. With a strong focus on academic excellence and personal development, we strive to create a nurturing and inclusive learning environment for our students. Currently have seven campuses located in major cities including Birmingham, London, Leeds, Leicester, Manchester and Northampton. We are currently seeking a motivated and dedicated individual to join our team as a Student Support Officer.

Job Description

As a Student Support Officer, you will play a vital role in ensuring the smooth operation of our educational institution. You will be responsible for providing administrative support to various departments and assisting students with their queries and concerns. Your attention to detail, excellent organizational skills, and strong communication abilities will contribute to the overall efficiency and effectiveness of our administrative processes.

Responsibilities

• Provide exceptional customer service to students, staff, and visitors, both in person and over the phone.
• Assist students with their inquiries, including admissions, course registrations, timetables, and general information.
• Maintain accurate student records and databases, ensuring data confidentiality and compliance with data protection regulations.
• Assist in organizing and coordinating events, workshops, and student activities.
• Handle general administrative tasks such as photocopying, filing, and managing office supplies.
• Support the admissions process by processing applications, conducting interviews, and assisting with enrolment procedures.
• Collaborate with various departments to ensure smooth communication and coordination of administrative tasks.
• Undertake any other administrative duties as required by the management team.

Experience & Knowledge

• Knowledge in Customer Service Standards
• Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy
• Highly developed oral and written communication skills
• Ability to work on own initiative, demonstrating a positive approach to problem solving.
• Willingness to learn and develop and contribute to the wider activities of Student Support and of the school.
• Demonstrate empathy to understand and address students’ concerns.
• Ability to maintain confidentiality and handle sensitive information with professionalism.
• Strong interpersonal skills for building rapport and trust with students.
• Capacity to assess situations and provide practical solutions.
• Ability to adapt to changing circumstances and student needs.
• Proficiency in using IT technology to record and search student data base.
• Higher Education Experience
• Knowledge of counselling techniques to provide emotional support.
• Annual leave (7.2 weeks)
• Company Sick Policy.
• Statutory maternity/paternity pays.
• Training and self-development opportunities.
• Grocery discounts
• Cycle to work
• Investing and savings opportunities