Admissions and Support Officer

Sandwell College; West Bromwich; On-site; GBP 24,408 - 28,278; Full time

Benefits offered by this job

35-50 days of annual leave

Cycle to work scheme

Fitness perks

Generous pension contributions

Free flu vaccine

Wellbeing support

Exclusive discounts on onsite services

Job summary

Sandwell College is looking for an Admissions Support Officer to join the Central Admissions team. This permanent, full-time role involves providing exceptional customer service to applicants and staff, processing applications, and supporting college events. Ideal candidates should have strong communication skills, previous administrative experience, and proficiency in Microsoft Office. The role offers a competitive salary of £24,408 - £28,278 per year, along with generous benefits like up to 50 days of annual leave and development opportunities.

Qualifications

• Strong communication and interpersonal skills, with the ability to provide excellent customer service.
• Previous experience in an administrative or reception-based role, preferably in education or customer service.
• Good IT skills, including proficiency in Microsoft Office applications.
• Ability to work well as part of a busy team and manage multiple priorities effectively.
• Positive attitude, flexibility and attention to detail.

Responsibilities

• Provide excellent customer service to potential learners, staff, and visitors.
• Process applications efficiently and accurately.
• Liaise with curriculum teams to organise interviews.
• Support key College events including open days and enrolment.
• Assist with general administrative tasks.
• Handle financial transactions in line with College procedures.
• Maintain confidentiality and comply with all College policies.

Skills

Strong communication and interpersonal skills

Previous experience in an administrative or reception-based role

Good IT skills, including proficiency in Microsoft Office applications

Ability to manage multiple priorities effectively

Positive attitude, flexibility and attention to detail

Job description

Join our dedicated Admissions Team as an Admissions Support Officer and help us deliver a smooth and welcoming admissions experience for every applicant. This is a permanent full-time position, with the opportunity to make a real impact.

Application Deadline: 14 May 2026

Department: Central Admissions

Location: Sandwell College

Compensation: £24,408 - £28,278 / year

Key Responsibilities

• Provide excellent customer service to potential learners, staff and visitors.
• Process applications efficiently and accurately, ensuring data is entered and maintained to a high standard.
• Liaise with curriculum teams to organise interviews and support applicants throughout their journey.
• Support key College events including open days, interviews and enrolment.
• Assist with general administrative tasks including post handling, reception duties and switchboard cover.
• Handle financial transactions in line with College procedures.
• Maintain confidentiality and comply with all College policies, including Health and Safety and Data Protection.

Skills, Knowledge and Expertise

• Strong communication and interpersonal skills, with the ability to provide excellent customer service.
• Previous experience in an administrative or reception-based role (preferably in education or customer service).
• Good IT skills, including proficiency in Microsoft Office applications.
• The ability to work well as part of a busy team and manage multiple priorities effectively.
• A positive attitude, flexibility and attention to detail.

Benefits

• Top-tier salaries – sector‑leading pay with competitive salaries.
• Unbeatable time off – 35‑50 days of annual leave, 8 bank holidays and extra time off at Christmas.
• Fast‑track your career – dedicated development days, career pathways and talent schemes.
• Cycle to work scheme – healthier, greener and cost‑effective commute.
• Exclusive discounts on onsite services such as Bliss Hair & Beauty Salon, dog grooming, car health checks and more.
• Fitness perks – college gym facilities and discounted rates at local gyms.
• Generous pension contributions – 23.68% for teaching roles and 21.5% for non‑teaching roles.
• Retail and travel discounts – savings on high street brands, local transport, cross‑country travel, UNIDAYS, Student Beans and Blue Light Discount.
• Free will writing – professional support for future planning.
• Free flu vaccine.
• Wellbeing support – confidential counselling services and wellness platforms.
• We celebrate you! – awards, recognition events and celebration days throughout the year.