Student Support Officer- Staffordshire University Academy

Wollborg Michelson Personnel Service Inc; Cannock; On-site; GBP 20,000 - 21,000; Full time

Job summary

Staffordshire University Academy is seeking a Student Support Officer to join our pastoral team. The role involves supporting students in small groups or one-to-one, helping them to overcome barriers and achieve potential, in a friendly collaborative environment.

You will work Monday to Friday, 32.5 hours per week, term-time plus inset days, with duties including structured student support, safeguarding, behavior management, and progress monitoring. Prior experience with 11-18s is desirable.

Qualifications

• Experience working with 11-18 year olds is desirable.
• Calm, patient and able to build strong relationships.
• Skilled at managing challenging situations professionally and empathetically.
• Excellent communication and organisational abilities.
• Willingness to undertake safeguarding training if needed.

Responsibilities

• Provide structured support for students in planned programmes.
• Promote high standards and positive behaviour.
• Support Graduated Response plans for identified students.
• Ensure student safety and welfare, including basic first aid and welfare support.
• Accompany staff and students on trips and off-site activities when required.
• Encourage positive engagement with learning and peers.
• Act as keyworker for identified students and provide pastoral support.
• Assist teachers with behaviour management and classroom organisation.
• Monitor and record student progress and provide feedback.

Skills

Experience with young people

Calm and patient

Effective communicator

Safeguarding knowledge

Strong organisational skills

Resilient and motivated

Job description

Student Support Officer

Staffordshire University Academy,

Location: Staffordshire University Academy

Contract: Permanent, term time only + inset days

Work pattern: 32.5 hours per week, Monday to Friday

Salary: Grade 4 (SCP 6-7) pro-rata (£20,470 - £20,794)

Start date: 2nd November 2026

Why here, why now?

We are currently seeking to appoint a Student Support Officer, working in a Teaching Assistant role, to join our team.

We have access to high quality facilities and resources and work within a strong team structure that allows best practice to be shared. The successful candidate will join a team of friendly and supportive colleagues who want to achieve the very best outcomes for our students.

The successful candidate will work with small groups of students or on a one-to-one basis, to help them to achieve their potential and be successful both inside and outside school by providing support to overcome barriers to learning.

It is desirable but not essential that you have prior experience of working with groups of 11-18-year-olds.

About the role:

As a Student Support Officer, you will play a vital role in our pastoral provision. Your responsibilities will include:

• Provide structured support for students following planned programmes set by teaching staff
• Help raise standards by promoting high expectations and positive behaviour
• Support the implementation of Graduated Response plans for identified students
• Ensure student safety and wellbeing, including basic first aid and welfare support
• Accompany staff and students on trips, visits and off-site activities when required
• Encourage students to engage positively with learning and interact with others
• Act as keyworker for identified students, offering targeted pastoral support
• Assist teachers with behaviour management and classroom organisation
• Monitor and record student progress, providing regular feedback to teachers
• Support curriculum activities, including literacy, numeracy, SEN and the use of ICT

What we’re looking for:

• Experienced in working with young people (in schools, youth work, mentoring, care or similar)
• Calm, patient and able to build strong relationships
• Skilled at managing challenging situations professionally and empathetically
• An effective communicator with strong organisational skills
• Knowledgeable about safeguarding or willing to undertake relevant training
• Resilient, caring and motivated by making a positive impact

Why join Staffordshire University Academy?

• A friendly, supportive and collaborative team
• A rapidly improving academy with a clear vision and strong values
• Modern facilities and access to high-quality resources
• Excellent professional development opportunities
• A positive working environment that prioritises staff wellbeing
• The chance to play a meaningful role in shaping young people’s futures

Safeguarding statement:

Staffordshire University Academy is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff and volunteers are expected to share this commitment.

This post is subject to an enhanced Disclosure and Barring Service (DBS) check. Applicants will be required to disclose all unspent and unfiltered spent reprimands, cautions and convictions.