Student Support Advisor – Multichannel, Hybrid

ICAEW; Milton Keynes; Hybrid; GBP 24,904 - 30,439; Full time

Benefits offered by this job

Flexible working arrangements

Gym discounts

Health and dental plans

Pension plan

Job summary

A professional membership organization in Milton Keynes is seeking a Service Centre Student Advisor. The role involves responding to student inquiries, managing high volumes of calls, and ensuring a top-notch customer experience. Candidates should possess exceptional customer service skills and be adept at communication across various channels. The position offers a supportive work environment with flexible arrangements and a generous benefits package.

Qualifications

• Experience in delivering high-quality customer service over the phone.
• Ability to manage and resolve enquiries while prioritizing tasks.
• Strong communication skills for empathizing and supporting customers.

Responsibilities

• Manage high volume inbound calls from students.
• Resolve enquiries swiftly across multiple channels.
• Outreach to individuals regarding outstanding matters.

Skills

Exceptional customer service skills

Excellent communication

Experience in managing multi-channel enquiries

Good IT skills

Job description

A professional membership organization in Milton Keynes is seeking a Service Centre Student Advisor. The role involves responding to student inquiries, managing high volumes of calls, and ensuring a top-notch customer experience. Candidates should possess exceptional customer service skills and be adept at communication across various channels. The position offers a supportive work environment with flexible arrangements and a generous benefits package.