Hybrid Contact Centre Advisor - Membership & Debts

ICAEW; Milton Keynes; Hybrid; GBP 24,429 - 29,858; Full time

Benefits offered by this job

Private Medical Insurance

24 days' holiday

Gym discounts

Enhanced family leave

Job summary

ICAEW is seeking a Contact Centre Advisor in Milton Keynes, offering a salary of £27,144 and a hybrid work pattern. In this pivotal role, you will be responsible for reaching out to individuals regarding outstanding membership fees and providing exceptional service across multiple channels. You will need strong customer service skills and the ability to handle enquiries with empathy and professionalism.

Join a supportive culture with benefits like private medical insurance and flexible leave options. Apply early, as the vacancy may close earlier if suitable candidates are found.

Qualifications

• Exceptional customer service skills and experience.
• Excellent written and verbal communication.
• Experience in managing multi-channel enquiries.

Responsibilities

• Make outbound calls for outstanding membership fees.
• Work to challenging targets for customer satisfaction.
• Support students and members in their qualification journey.

Skills

Customer service skills

Communication skills

Multi-channel enquiry management

IT skills

Job description

ICAEW is seeking a Contact Centre Advisor in Milton Keynes, offering a salary of £27,144 and a hybrid work pattern. In this pivotal role, you will be responsible for reaching out to individuals regarding outstanding membership fees and providing exceptional service across multiple channels. You will need strong customer service skills and the ability to handle enquiries with empathy and professionalism.

Join a supportive culture with benefits like private medical insurance and flexible leave options. Apply early, as the vacancy may close earlier if suitable candidates are found.