Customer Support Advisor

QUINTESSENTIAL BRANDS UK GROUP LTD; Milton Keynes; On-site; GBP 21,000 - 25,000; Full time

Job summary

QUINTESSENTIAL BRANDS UK GROUP LTD is seeking a highly organised, customer-focused individual in Milton Keynes to be the first point of contact for the business. You will handle incoming calls and emails with polite, attentive service, ensuring requests are dealt with quickly and efficiently.

The role involves screening calls, inputting details, troubleshooting, and coordinating engineer visits when needed, while maintaining accurate records and delivering exceptional customer care.

Qualifications

• Experience in a high call volume environment or call centre.
• Strong customer service skills and ability to answer queries concisely via telephone and email.
• Ability to work under pressure and handle challenging situations.
• Excellent attention to detail and data entry accuracy.
• Excellent communication and active listening skills.

Responsibilities

• Screen initial calls and determine customer requirements.
• Input details on the system and gather accurate information from callers.
• Resolve customer queries over the phone where possible and schedule engineer visits as needed.
• Handle email enquiries, including complaints, prioritisation and follow-ups.
• Escalate difficult issues to the manager to ensure prompt resolution.

Skills

Call centre experience

Excellent communication

Data entry accuracy

Microsoft Office

Tools

CRM software

Job description

• Location Milton Keynes,Milton Keynes, MK7 8AT,United Kingdom
• Employee Type Full Time Contract

A highly organised and customer focussed individual. You will be the first point of contact for the business, answering incoming telephone calls and emails in a polite, attentive manner; ensuring requests are dealt with quickly and efficiently.

The Role:

• - Screen initial calls and determine customer requirements.
• - Input details on the system, ask questions to ensure accurate information is obtained from the caller.
• - Attempt to resolve customer queries over the phone through the trouble shooting process. If you cannot find a solution through the phone fix process then schedule engineer visit through the planning team.
• - Process email enquiries including handling complaints, answering enquiries and prioritising issues.
• - Bring difficult customers to the attention of your manager to ensure the matter can be resolved promptly.

The Person:

• - Experience working in a high call volume environment or call centre.
• - Strong customer service skills and ability to answer queries concisely via the telephone and email.
• - Ability to work under pressure and handle challenging situations.
• - Attention to detail and strong data entry skills.
• - Excellent communication and listening skills.
• - Confident user of Microsoft Office applications.