Student Support Administrator

The College of Naturopathic Medicine; East Grinstead; On-site; GBP 21,000 - 30,000; Full time

Job summary

The College of Naturopathic Medicine (CNM) in East Grinstead is seeking a Student Support Administrator to ensure every student’s journey runs smoothly. You will handle a range of administrative and service tasks with accuracy and clear communication.

Ideal candidates will be organised, reliable, and able to manage time and workload efficiently, with strong English (written and spoken) and proficiency in Microsoft Office including Outlook and Excel.

Qualifications

• Experience in administration or customer service is helpful.
• Attention to detail and reliability are valued.
• Ability to communicate clearly and warmly in English.

Responsibilities

• Enrolling new students and managing course registrations.
• Responding to student enquiries by email and phone.
• Assisting with course access, scheduling, and study changes.
• Processing deferrals, cancellations, and rescheduling requests.
• Maintaining accurate student records and documentation.
• Booking assessments and registering BSc students with the University.
• Supporting reception and helping the department stay organised.

Skills

Organised

Attention to detail

Time management

Excellent English

Customer service

Teamwork

Tools

Microsoft Office

Outlook

Excel

Job description

Job Description:

Place of work:

East Grinstead

Type of Job:

Full-time, Permanent

Schedule:

Monday to Friday from 09:00 am to 05:30 pm

About CNM:

TheCollege of Naturopathic Medicine (CNM)is a respected training provider in natural health. We take pride in providing our students with a caring and professional learning experience.

We’re looking for areliable, friendly, and well-organised person to join our Student Support Department. If you enjoy structured work, clear procedures, and being part of a supportive team that helps students succeed, this could be the right environment for you.

About the role:

As a Student Support Administrator, you’ll play an important part in making sure every student’s journey with CNM runs smoothly. You’ll handle a variety of administrative and service tasks, ensuring accuracy, clarity, and excellent communication throughout.

Your daily work will include:

• Enrolling new students and managing course registrations
• Responding to student enquiries by email and phone with professionalism and care
• Assisting with course access, scheduling, and study changes
• Processing deferrals, cancellations, and rescheduling requests
• Maintaining accurate student records and documentation
• Booking assessments and registering BSc students with the University
• Supporting reception when needed and helping the department stay organised

You’ll be part of a steady, close-knit team where attention to detail and dependable follow-through are valued every day.

About You

You take pride in being organised, thorough, and helpful.

You enjoy completing tasks accurately and seeing things run smoothly.

We’re looking for someone who:

• Has excellent written and spoken English
• Communicates clearly and warmly
• Manages time and workload efficiently
• Is confident using Microsoft Office (especially Outlook and Excel)
• Types quickly and accurately
• Brings a positive, professional attitude and genuine interest in health and wellbeing

Experience in administration or customer service will be helpful, but the most important qualities are reliability, teamwork, and a caring approach.

What We Offer

• A stable, friendly, and supportive working environment
• Clear systems and training so you can feel confident in your role
• Opportunities to grow within a respected education provider

Job Type: Full-time