Teaching, Learning and Student Experience Assistant (Curriculum & Programmes)

The University of Manchester; Manchester; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Generous employer pension contribution

Christmas closure across all depts.

Purple Place employee discount

Job summary

The University of Manchester invites applications for a Teaching, Learning and Student Experience Assistant in the School of Natural Sciences. The role focuses on administrative support for course unit setup, registrations, and quality-assurance activities to enhance student experience.

Working within Curriculum and Programmes and cross-University teams, you will handle queries, maintain records, and contribute to continuous improvement across teaching and learning support.

Qualifications

• Experience of administrative processes with strong attention to detail.
• Clear, friendly written and verbal communication skills.
• A customer-focused mindset, with responsiveness to student and staff needs.

Responsibilities

• Support course unit set-up and maintenance across university systems and databases.
• Assist with course unit selection and student registrations, ensuring deadlines are met.

Skills

Admin processes

Attention to detail

Communication

Customer focus

Time management

Digital literacy

Tools

Office suite

Job description

Start your career in higher-education administration as a Teaching, Learning and Student Experience Assistant with the School of Natural Sciences. Internationally recognised for pioneering research, innovative teaching, and tackling global challenges, the School offers world-class facilities and a collaborative environment. If you are proactive, keen to learn, and want to make a real difference, this role is an excellent launchpad.

You will be responsible for:

• Support course unit set-up and maintenance in University systems and online learning environments, ensuring accurate course unit records, information, and data across key platforms and databases.
• Assist with course unit selection and student registrations, helping students make informed choices and ensuring processes run smoothly, accurately, and to agreed deadlines.
• Contribute to quality-assurance processes and specialist activities such as accreditation or Online and Blended Learning support, working with colleagues and academic stakeholders.
• Respond to curriculum-related enquiries via the School hub, signposting and escalating where appropriate to keep students’ experience front and centre.
• Provide general administrative support including meeting arrangements, paperwork, minute-taking, correspondence, record-keeping, continuous improvement activity, and collaboration across cross-University teams.

About You: You will join our Curriculum and Programmes team, part of a flexible, cross-functional network that places students at the centre of everything we do. Working with Student and Academic Services, Assessment and Progression, Information, Advice and Guidance, and Student Support and Welfare, you will help deliver seamless, high-quality support for teaching and learning.

Essential Criteria:

• Experience of administrative processes, with strong attention to detail and a practical, problem-solving approach.
• Clear, friendly written and verbal communication skills, with the ability to liaise with a wide range of people and maintain confidentiality.
• A customer-focused mindset, with responsiveness to student and staff needs and a commitment to excellent service.
• Strong organisation and time-management skills, with the ability to prioritise effectively in a busy environment and meet deadlines.
• Digital literacy with standard IT packages, confidence working with data, and a flexible, supportive approach to team working.

Desirable Criteria:

• Breadth and variety: hands-on experience across the academic cycle, from course setup to registration, selection, and ongoing curriculum support.
• Skills for HE success: build data, systems, and service skills that are highly transferable across university professional services.
• Grow with us: work in a team that values continuous improvement and collaboration, with students’ needs guiding everything we do.

Our benefits include:

• Generous employer pension contribution
• Christmas closure across all departments outside of annual leave and bank holidays
• Purple Place employee discount platform

For more information, please see University of Manchester Benefits. You can also find information on our Flexible and Hybrid working here.

We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy.

Enquiries About The Role, Shortlisting And Interviews

Name: Natasha Irwin

Email: [e-mail]

General enquiries and administrative support

[e-mail]

Technical and job portal support

https://jobseekersupport.jobtrain.co.uk/support/home

This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.

Applications close at midnight on the closing date.

Further particulars (with person specification) linked below.