Student Support Administrator

Heart of Worcestershire College; Worcester; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Confidential Employee Assistance

Regular Continuing Professional Dev.

Cycle to Work Scheme

Free onsite parking

Volunteer opportunities

Job summary

Heart of Worcestershire College is seeking a proactive Student Support Administrator to join the Student Support Services. The role requires adaptability, independence and strong IT skills, with travel across campuses as needed.

You will handle EHCP records, fundings, and data reporting while coordinating with authorities and external providers. A 37-hour week across 52 weeks, with a starting salary dependent on experience.

Qualifications

• Level 2 Administration qualification or equivalent experience.
• Experience maintaining learner records and MIS data.
• Strong IT skills and ability to use college systems.

Responsibilities

• Maintain accurate records relating to EHCPs, annual reviews, phase transfers, and High Needs funding.
• Coordinate learner data, records, and management information reporting to ensure accuracy and compliance.
• Support examination access arrangements and specialist assessment processes.
• Organise EHCP reviews, consultation meetings, transition activities, and documentation.
• Liaise with local authorities, schools, external professionals, and support providers to coordinate learner support.
• Provide administrative support including managing communications, invoicing, purchase orders, meeting administration, and event support.

Skills

IT proficiency

Adaptable

Independent

Communication skills

Education

Level 2 Administration qualification

Equivalent experience

Job description

Job Title Student Support Administrator Closing Date 23/09/2026 23:59 Pay £24,556 to £25,381 – starting salary is dependent on experience and qualifications. Hours 37 Hours x 52 Weeks Type Full Time

WHAT WE ARE LOOKING FOR:

To become a Student Support Administrator in our Student Support Services department, we need someone who is adaptable, independent and excellent at IT.

The successful candidate will have the chance to acquire new skills and develop their abilities in a wide range of activities.

We have a variety of students from the surrounding area, we are a welcoming and inclusive community that champions diversity and equality across our college.

Our departments collaborate to establish and uphold the inclusive HoW culture, we keep this in mind as we manage interactions with the public, fellow employees, and nearby schools.

All applicants must be prepared to travel to all of our campuses or surrounding areas as required.

WHAT YOU'LL BE DOING:

To find a more detailed list of your day-to-day responsibilities, please refer to the key roles and accountabilities section on our Job Description. In summary, as someone who has a Level 2 Administration qualification or equivalent experience., you will support in many aspects. To name a few:

• Maintain accurate records relating to EHCPs, annual reviews, phase transfers, and High Needs funding.
• Coordinate learner data, records, and management information reporting to ensure accuracy and compliance.
• Support examination access arrangements and specialist assessment processes.
• Organise EHCP reviews, consultation meetings, transition activities, and associated documentation.
• Liaise with local authorities, schools, external professionals, and support providers to coordinate learner support.
• Provide administrative support including managing communications, invoicing, purchase orders, meeting administration, and event support.

ABOUT US.

Heart of Worcestershire College, the county's largest further education institution, offers a diverse range of academic, vocational, and community courses throughout its campuses. In all we do, our principles of diversity, integrity, partnership, and trust come through, enabling us to offer timely and knowledgeable services both within and outside of our immediate neighbourhood. By 2030, we also intend to be 90% green!

Our goal is to advance, innovate, and inspire. We're looking for people who want to come along for the journey because our growth will be your growth.

THE PERKS.

A career with us entails much more than a pay check, because we know our employees are our most valuable resource. You can look forward to the following perks with us.

• Confidential Employee Assistance Programme (available 24/7, 365 days a year); giving access to free confidential counselling
• Regular Continuing Professional Development
• Opportunity to gain further qualifications and enhance professional development through our Awards process
• Agile and Flexible working (Dependent upon role)
• Employee discounts & benefits package including high street and travel discounts
• Fantastic progression opportunities
• A mentor to support you in your new role
• Cycle to Work Scheme
• Free onsite parking (Certain Campuses only)
• Opportunities of volunteering within local community and charities

WE HIRE PEOPLE.
Every person we hire has a different mix of experiences, cultures, and identities, as well as a unique background and physical make-up. Together, we strengthen HoW.

The College is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised.

We want you to know that HoW is an equal opportunity employer as you are probably applying for or considering applying for a job with us if you are reading this. This College expects everyone to share its commitment to promoting and protecting children, young people, and vulnerable adults' welfare and equality of opportunity.

For us, this means that we always work to be as inclusive as possible in all areas of employment and that we will not allow any form of discrimination.

BIT MORE INFO.

All successful applicants will be required to complete and pay for a Disclosure & Barring Service check. Along with online verification to ensure the safety of our pupils.

Closing date for this post is: 23rd September 2026

For further information on the role, please contact our HR Department on 01527 405467 or [e-mail] .

If you are viewing this advert on Indeed, Total Jobs or another job board, it is worth noting there is more information about the position on the Heart of Worcestershire website, this will include the role profile.

• To provide an administrative support service to the high needs and student support teams.
• To maintain and monitor records relating to learners with SEND and Education, Health and Care Plans (EHCPs).
• To administer and maintain accurate student information, funding records and associated documentation in line with College, Local Authority and ESFA requirements.
• To maintain the consultation and annual review processes for learners with EHCPs and ensure all associated records, documentation and communications are completed in a timely manner.
• To maintain accurate records relating to EHCP consultations, annual reviews, phase transfer reviews and High Needs funding.
  
• To coordinate the information recorded on Unit-e with the College’s MIS team to ensure the data recorded for the ILR is timely, accurate and up to date.
• To support with the examination access arrangements administration.
• To work closely with the High Needs team in arranging specialist assessments and support visits from external professionals.
• To produce accurate invoices to those agencies providing support, e.g. Local Authorities, Training providers and Specialist Services, etc.
• To raise the requisite purchase orders for any expenditure.
• To request SEN information from High Schools and record on College database.
  
• To support the organisation of transition visits for prospective learners.
  
• To retrieve accurate and timely management information reports using College databases.
  
• Organise and collate supporting documentation for EHCP annual reviews and consultation meetings.
• Coordinate the organisation of the phase transfer consultation documents within the High Needs team.
  
• Request EHCPs from local authorities and record on College database.
• To participate and support meetings as required, arranging meetings, producing agendas, taking minutes and providing minutes / notes as required.
  
• To manage and respond to communications within the High Needs inbox, ensuring enquiries are dealt with promptly and professionally.
  
• To order stationery for departments as required.
  
• Support with college open days and events at college and externally.
  
• To undertake such other duties commensurate with the grade and purpose of the post.
• To commit to the safeguarding and promotion of the welfare of children, young people and vulnerable adults.
  
• To participate in the