Student Success Hub Advisor

University of the West of Scotland; Paisley; On-site; GBP 26,000 - 27,000; Part time

Job summary

The University of the West of Scotland’s Student Success Hub in Paisley invites applications for a part-time Student Enquiries Advisor (0.6 FTE) to join our Paisley campus. You will handle enquiries from applicants, students and staff, delivering service face-to-face, via email, the self-service portal and chat.

The role offers flexible patterns (3 days per week or 4 days term-time, approx. 38 weeks) and requires an HNC or equivalent plus customer service experience.

Qualifications

• Educated to HNC level or equivalent.
• Experience in a customer service/customer facing in a highly customer focussed environment (preferably in further or higher education).
• Experience in a help desk/information service role in a highly customer focussed environment.
• Experience of using customer services IT systems such as enquiry management and client/case management systems.

Responsibilities

• Deal with a wide range of enquiries from applicants, students, colleagues and visitors to the University.
• Work with students and colleagues across UWS campuses to provide information and assistance, diagnosing enquiries and escalating when necessary.
• Deliver an excellent service face-to-face, via email/self-service portal and chat to all students, within agreed timescales.

Skills

Customer service

Help desk

Enquiry management

Education

HNC level or equivalent

Job description

The University of the West of Scotland’s Student Success Hub in Paisley invites applications for a part-time Student Enquiries Advisor (0.6 FTE) to join our Paisley campus. You will handle enquiries from applicants, students and staff, delivering service face-to-face, via email, the self-service portal and chat.

The role offers flexible patterns (3 days per week or 4 days term-time, approx. 38 weeks) and requires an HNC or equivalent plus customer service experience.