Student Hub Advisor - Impactful Student Support

Arden University; Greater Manchester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

30 days holiday + bank holidays on-top

Aviva pension plan

BUPA Cash Plan

Perkbox benefits

Study Arden courses for free

Golden Ticket

Job summary

Arden University is seeking a Student Hub Advisor on a 6-month fixed-term contract, based in the United Kingdom. You will be the first point of contact for our diverse student body, supporting across in-person, phone, email, live chat and messenger, delivering a friendly, proactive service.

This role includes evening and some Saturday shifts during teaching weeks, with hours typically 37 per week, and Saturday hours paid at a higher rate with a day off in lieu.

Qualifications

• Extensive experience in customer service, ideally in a student-facing role.
• Excellent written and verbal communication skills.
• Proficient in administration and IT literacy.
• Exceptional organisational and time-management abilities.

Responsibilities

• Serve as the primary contact for student enquiries and support.
• Communicate effectively via phone, email, live chat, messenger, and in-person.
• Provide innovative and customised solutions to student issues.
• Ensure a high standard of customer care by going above and beyond in every interaction.

Skills

Customer service experience

Excellent communication

Administration & IT literacy

Organisational & time-management

Student-facing experience

Job description

Arden University is seeking a Student Hub Advisor on a 6-month fixed-term contract, based in the United Kingdom. You will be the first point of contact for our diverse student body, supporting across in-person, phone, email, live chat and messenger, delivering a friendly, proactive service.

This role includes evening and some Saturday shifts during teaching weeks, with hours typically 37 per week, and Saturday hours paid at a higher rate with a day off in lieu.