Evening & Weekend Student Support Advisor

Arden University; Manchester; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

30 days holiday

Aviva pension

BUPA Cash Plan

Perkbox benefits

Study Arden courses

Golden Ticket

Job summary

Arden University is seeking a proactive Student Hub Advisor to be the first contact for our diverse student body. You will assist across in-person, phone, email, live chat, and messenger channels, delivering friendly, responsive service and practical solutions to student queries.

This 6-month fixed-term contract requires 37 hours per week, with up to two evening shifts and occasional Saturday shifts during the semester.

Qualifications

• Extensive experience in customer service, ideally in a student-facing role.
• Strong passion for helping others succeed.
• Excellent written and verbal communication skills.
• Proficient in administration and IT literacy.
• Exceptional organisational and time-management abilities.

Responsibilities

• Serve as the primary contact for student enquiries and support.
• Communicate effectively via phone, email, live chat, messenger, and in-person.
• Provide innovative and customised solutions to student issues.
• Ensure a high standard of customer care by going above and beyond in every interaction.

Job description

Arden University is seeking a proactive Student Hub Advisor to be the first contact for our diverse student body. You will assist across in-person, phone, email, live chat, and messenger channels, delivering friendly, responsive service and practical solutions to student queries.

This 6-month fixed-term contract requires 37 hours per week, with up to two evening shifts and occasional Saturday shifts during the semester.