Student Hub Assistant

University of the West of Scotland; Paisley; On-site; GBP 26,000 - 27,000; Part time

Job summary

The University of the West of Scotland’s Student Success Hub in Paisley invites applications for a part-time Student Enquiries Advisor (0.6 FTE) to join our Paisley campus. You will handle enquiries from applicants, students and staff, delivering service face-to-face, via email, the self-service portal and chat.

The role offers flexible patterns (3 days per week or 4 days term-time, approx. 38 weeks) and requires an HNC or equivalent plus customer service experience.

Qualifications

• Educated to HNC level or equivalent.
• Experience in a customer service/customer facing in a highly customer focussed environment (preferably in further or higher education).
• Experience in a help desk/information service role in a highly customer focussed environment.
• Experience of using customer services IT systems such as enquiry management and client/case management systems.

Responsibilities

• Deal with a wide range of enquiries from applicants, students, colleagues and visitors to the University.
• Work with students and colleagues across UWS campuses to provide information and assistance, diagnosing enquiries and escalating when necessary.
• Deliver an excellent service face-to-face, via email/self-service portal and chat to all students, within agreed timescales.

Skills

Customer service

Help desk

Enquiry management

Education

HNC level or equivalent

Job description

Professional Services

Student Success Hub

Salary: Grade 3: £25,804 - £27,319 per annum, pro rata

Part time: 0.6 FTE working pattern to be agreed

Permanent

This post makes an important contribution to the student journey at UWS. The successful candidate will be responsible for dealing with a wide range of enquiries from applicants, students, colleagues and visitors to the University. The Student Hub is the gateway to a wide range of services including student support, admissions, Registry, finance and IT.

The post holder will work as part of the Student Hub team to deliver an excellent service face-to-face, via email/self-service portal and chat to all students throughout their time at UWS and support the Student Hub Co-ordinator to ensure enquiries are responded to accurately within an agreed timescale. The post is based at our Paisley campus located in the centre of the town with good transport links, bike storage and car parking available.

You will work with students and colleagues from across all UWS campuses and beyond, to proactively provide information and assistance, diagnosing enquiries and escalating if necessary. You will proactively contribute to a culture of positivity and enthusiasm to ensure students are at the heart of everything that we do.

The working pattern is flexible, and can be discussed at interview, some examples of this would be:

• 3 days per week, usually 09.00 - 17.00 (Monday, Friday and one other day)
• 4 days per week sessional/term-time approx. 38 weeks per year (Monday, Friday and two other days)
• Shorter working hours over more days of the week, starting later and/or finishing earlier

Due to the nature of this role and working pattern it is not suitable for current UWS students.

The successful candidate should have the following:

• Educated to HNC level or equivalent
• Previous experience in a customer service/customer facing in a highly customer focussed environment (preferably in further or higher education)
• Experience in a help desk/information service role in a highly customer focussed environment
• Experience of using customer services IT systems such as enquiry management and client/case management systems

ABOUT US

The University of the West of Scotland is one of Scotland's largest and most dynamic modern universities. Our reach across the country, together with our London campus, means that UWS is a significant force in global knowledge creation, innovation, and a leading provider of undergraduate, postgraduate and research degree education. Our degrees provide students with a transformational experience; equipping them with highly sought-after graduate skills that set them up for global success in world-leading sectors, industries and businesses.

With cutting-edge courses, modern pedagogy and practical knowledge, we enable our students and staff to experience the joy of learning, teaching, research and innovation, and apply their knowledge for the benefit of others.

UWS is officially ranked by Times Higher Education in the top 200 universities worldwide under 50 years old (2024 Young University Rankings)

Our professional services teams are the backbone of UWS, providing robust and innovative solutions to support the vast range of work across learning and teaching, and research and innovation. You will join a supportive and dedicated team, playing a key role in a range of work that will help drive forward our ambition to deliver world-leading research, and graduates who will design, shape and build a new future.

We offer our staff a caring and supportive environment, across five campuses, and a competitive benefits package which includes

• 24 days of annual leave, plus a further 12 days for public/university holidays
• An additional days leave on your birthday
• Defined benefit contribution pension scheme (including death in service benefits upon joining the scheme
• A flexible approach to working pattern and work-life balance
• Employee discount scheme across 3,500 retailers
• Fitness facilities across our campuses
• Access to a range of health and wellbeing resources, including occupational health, physiotherapy and access to our Employee Assistance Programme
• Professional, career and research development opportunities.

Closing Date: Tuesday 29 September 2026

Interview Date: Thursday 8 th October 2026

Appointment will be made on the first point of the salary scale (unless by exception, where evidence would need to be provided).

The University reserves the right to shorten/extend the closing date of any position depending on demand.

You can find out more about how the University uses your personal data as part of the recruitment process by looking at the UWS HR Applicant Privacy Notice at www.uws.ac.uk

UWS are committed signatories to the Armed Forces Covenant .

UWS is committed to equality and diversity and welcomes applications from underrepresented groups.

UWS is a "Disability Confident" employer.

University of the West of Scotland is a registered Scottish charity, no. SC002520