Student Services Officer

Leeds Beckett University; Leeds; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading higher education institution in Leeds is seeking a friendly and enthusiastic individual to join the Student Services Centres. The successful candidate will provide proactive advice and administrative support to students and staff. Key requirements include experience in customer service, excellent communication skills, and a passion for continuous improvement. This role requires onsite working at two campuses with fixed hours from Monday to Friday. We offer a range of benefits including pension schemes and holiday entitlements.

Benefits

Generous pension schemes

Excellent holiday entitlements

Subsidized fitness facilities

Qualifications

• Experience in a busy customer-focused environment or higher education.
• Ability to use initiative and creativity in problem-solving.
• Strong teamwork capabilities.

Responsibilities

• Provide proactive advice and administrative support to students and staff.
• Work across two campuses during designated hours.
• Engage with students through various channels including telephone and email.

Skills

Customer service

Excellent communication

Team player

Problem-solving

Job description

Job Description

Leeds Beckett University is seeking a friendly, enthusiastic, and highly customer-focussed individual to work within our Student Services Centres. The role holder will join the Student Services Directorate, providing a range of proactive advice and administrative support to students, staff and visitors, through a range of interventions, including telephone, email, frontline delivery and campaigns.

The ideal applicant will have experience working within a busy customer-focused environment or higher education. They will be a strong team player, have excellent communication skills, and be passionate about the delivery of outstanding customer service and continuous improvement. They will be able to use their initiative, creativity and problem-solving skills to answer queries and help to develop our service.

You should be a flexible individual who can work across our two campuses in the city centre and Headingley. The role requires onsite working during our opening hours between 9 and 5 Mon-Fri. We are unable to offer remote or flexible working.

An information session is being held on Thursday 27th November from 12:00 - 13:00. Please click here to come along to find out more about the role. Meeting ID 339 618 037 415 53 Passcode nc22wK96

Closing date Tuesday 2nd December 2025 (2359)

Please take time to read the guidance on how to complete the job application. We are unable to accept CVs or cover letters, we will only be assessing applications made through our online portal. We will be unable to shortlist incomplete or incorrectly completed applications.

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship for new applicants to the Skilled Worker visa route. You must have the right to work in the UK to apply for this vacancy.

Interested applicants can find out more about the team by visiting our dedicated webpage or by contacting Nate Gall (Student Life Coordinator) at [e-mail].

Working here means you’ll have access to a wide range of benefits including our generous pension schemes, excellent holiday entitlements, flexible working, reduced study fees, subsidised fitness facilities and a lot more.

We welcome applications from all individuals and particularly from black and minority ethnic candidates as members of these groups are currently under-represented at this level of post. All appointments will be based on merit.

If you’re looking to join a friendly, supportive, and creative team, dedicated to ensuring students are at the heart of everything we do, we’d love to hear from you.

Apply online