Student Residence Operations Manager

Cloud Student Homes group; Newcastle upon Tyne; Presencial; GBP 40.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday entitlement

Birthday Leave

Talent pipeline

Employer contributory pension scheme

Descripción de la vacante

Cloud Student Homes is seeking an Accommodation Manager to run our Newcastle residence with safety at the forefront and to deliver a first-class residential and customer experience.

You will lead a team of staff and contractors, ensure compliance with health and safety and ANUK standards, and collaborate with college partners to maintain a vibrant, supportive student community. This role requires a proactive, detail‑oriented manager with strong service ethos.

Formación

• Experience in customer service, hospitality or student accommodation.
• Experience in facilities management.
• Experience of leading a team.
• Experience of working to budgets.
• Ability to prioritise workload and meet deadlines.

Responsabilidades

• Lead the management of the residence ensuring safety and high service levels.
• Maintain facilities to high standards and ensure compliance with legislation and ANUK accreditation.
• Collaborate with college colleagues to maximise cross-facility cooperation.
• Recruit, train, manage and develop staff and contractors.
• Respond to emergencies during and outside working hours.
• Oversee day-to-day accommodation operations including check-in/out, parcel handling and health and safety checks.

Conocimientos

Customer service

Facilities management

Team management

Budget management

Prioritisation

Descripción del empleo

Cloud Student Homes is seeking an Accommodation Manager to run our Newcastle residence with safety at the forefront and to deliver a first-class residential and customer experience.

You will lead a team of staff and contractors, ensure compliance with health and safety and ANUK standards, and collaborate with college partners to maintain a vibrant, supportive student community. This role requires a proactive, detail‑oriented manager with strong service ethos.