Student Residence & Accommodation Coordinator

Cloud Student Homes group; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Part time

Job summary

Cloud Student Homes Group is seeking an Accommodation Administrator to support the Accommodation Manager and team with day-to-day administration of the residence, record-keeping, tenancy documents and customer communications. You will deliver a friendly, professional service to students, parents and staff.

You will manage databases, process bookings, assist with check-ins/outs, rent admin, health and safety records, and help with events and community activities, ensuring confidentiality and

Qualifications

• Previous experience in administration, customer service, hospitality or student accommodation.
• Strong administrative and organisational skills.
• Excellent written and verbal communication.
• Good attention to detail and accuracy.
• Experience maintaining records and handling confidential information.
• Good IT skills, including Microsoft Office, email and spreadsheets.
• Ability to manage competing priorities and meet deadlines.
• Ability to work effectively as part of a team.
• Professional and customer-focused approach.

Responsibilities

• Provide day-to-day administrative support to the Accommodation Manager and accommodation team.
• Maintain accurate and up-to-date student, tenancy and accommodation records.
• Process and maintain tenancy/licence agreements, guarantor information and other relevant documentation.
• Assist with room allocations, bookings, lettings and occupancy records.
• Support check-in and check-out administration, ensuring all relevant documentation is completed and recorded.
• Respond to student, parent and stakeholder enquiries by email, telephone and in person.
• Maintain effective communication with students regarding accommodation, payments, maintenance, inspections and general enquiries.
• Assist with rent administration, payment records and outstanding balances, escalating issues where appropriate.
• Ensure all required documentation is completed, stored and maintained in accordance with company procedures.
• Assist with Right to Rent checks and ensure relevant documentation is recorded and stored appropriately.
• Maintain organised electronic and paper filing systems.
• Prepare reports, spreadsheets, correspondence and other administrative documents as required.
• Record and monitor maintenance and housekeeping requests and liaise with relevant contractors and colleagues to ensure issues are followed up.
• Assist with regular accommodation inspections and maintain accurate records of findings and actions.
• Support the administration of Health & Safety checks, compliance records and other statutory documentation.
• Assist with the organisation and administration of student activities and community events.
• Support marketing and promotional activities, including maintaining accommodation information, photographs and social media content where required.
• Assist with agent, parent and partner visits to the residence.
• Work collaboratively with colleagues within the accommodation and college teams.
• Maintain confidentiality and handle student information in accordance with company policies and data protection requirements.
• Provide general administrative support to ensure the residence operates efficiently.
• Undertake any other reasonable administrative duties requested by the Accommodation Manager.

Skills

Administration

Customer service

Hospitality

IT skills

Microsoft Office

Attention to detail

Organisational skills

Communication

Teamwork

Tools

Microsoft Office

Job description

Cloud Student Homes Group is seeking an Accommodation Administrator to support the Accommodation Manager and team with day-to-day administration of the residence, record-keeping, tenancy documents and customer communications. You will deliver a friendly, professional service to students, parents and staff.

You will manage databases, process bookings, assist with check-ins/outs, rent admin, health and safety records, and help with events and community activities, ensuring confidentiality and