Student Relations Officer

Luminate Education Group; Exley Head; Vor Ort; GBP 24.000 - 25.000; Teilzeit

Zusammenfassung

Luminate Education Group is recruiting a Student Relations Officer within Study Programmes to create a safe, welcoming environment where learners can thrive and develop confidence. You will build positive relationships with learners, provide approachable support and maintain a visible presence across college.

Working with teaching, pastoral and safeguarding teams, you will respond to concerns, resolve conflicts using restorative approaches and encourage student voice and participation in college

Qualifikationen

• Respond to concerns and support learners with safeguarding in mind.
• Use restorative approaches to resolve conflicts and reinforce expectations.

Aufgaben

• Create a safe, welcoming and respectful environment for students across college.
• Build positive relationships with learners and maintain a visible presence on campus.
• Respond to student concerns and help resolve conflicts and friendship difficulties.
• Collaborate with teaching, pastoral and safeguarding teams to coordinate support.
• Encourage student voice and participation in college life.
• Record incidents and follow up agreed actions.
• Demonstrate strong communication skills and safeguarding awareness.
• Work with colleagues to maintain clear boundaries and accurate records.

Jobbeschreibung

As a Student Relations Officer within Study Programmes, you will help create a safe, welcoming and respectful environment where students can thrive. You will build positive relationships with learners, provide approachable support and maintain a visible presence across college. Working closely with teaching, pastoral and safeguarding teams, you will respond to concerns, help resolve conflict through restorative approaches and reinforce clear behaviour expectations. You will also encourage student voice and participation in college life, helping learners develop confidence, independence and responsibility.

What You Will Do

• Actual salary for 37 hours per week over 39 weeks commencing at £23,902 with progression to £24,505 per annum
• Being a visible, approachable presence around college, particularly during breaks and lunch.
• Supporting students with concerns, conflict and friendship difficulties.
• Using restorative conversations to resolve incidents and reinforce clear expectations.
• Recognising safeguarding concerns and reporting them promptly through college procedures.
• Working with teaching staff, pastoral teams and families to coordinate support.
• Encouraging student voice, leadership, enrichment and participation in college life.
• Recording incidents and following up agreed actions.
• Be an approachable, confident and resilient individual who builds positive relationships with young people.
• Have experience supporting learners, managing challenging behaviour and resolving conflict calmly and fairly.
• Strong communication skills and a sound understanding of safeguarding, you will recognise concerns and respond appropriately.
• Ability to work effectively with colleagues, maintain clear boundaries and accurate records, and be committed to helping every student feel safe, valued and able to succeed.