Student support and experience Officer

Scholars School System; Leicester; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Salary £27,000–£30,000 per year

Up to £5,000 annual incentives

5% annual rise on completion

28 days leave + bank holidays

Employee Awards & Recognition

Employee Assistance Programme

Complimentary lunch

Job summary

Scholars School System is seeking a Student Support Officer to coordinate lecturers' schedules and support academic operations across campuses. You will handle enquiries from students and departments, assist with registration, and help maintain accurate student records using CRM and VLE systems.

You will also support induction weeks, examination boards, and other events, while upholding safeguarding duties and health and safety policies. Travel between campuses may be required.

Qualifications

• Bachelor's degree in Business or related subject is required.
• Good knowledge of using database like CRM.
• Exhibit strong leadership and problem-solving skills.
• Must have good communication skills.
• Experience of providing support and ensuring student engagement.

Responsibilities

• Coordinate and manage lecturers' schedules to ensure effective class delivery aligned with student needs.
• Respond to enquiries from students and departments, addressing both basic questions and complex issues.
• Support student registration, enrolment, and class assignment through the CRM system.
• Monitor student attendance and coursework submission deadlines in liaison with lecturers to track student progress.
• Collect, collate, and distribute coursework for assigned programmes.
• Maintain and update student records and databases (CRM and VLE), ensuring data accuracy and compliance with policies.
• Assist with the organisation of induction week activities, examination boards, and other academic events.
• Act as the first point of contact within the academic department for student academic and welfare matters, escalating issues as appropriate.
• Ensure safeguarding and PREVENT duties are upheld, and that students comply with organisational policies on behaviour, health and safety, and welfare.
• Conduct regular student surveys and feedback collection to support continuous improvement of programmes.
• Participate in open days and visit days, providing information and guidance to prospective students.
• Undertake relevant training and development, and perform additional duties as assigned by management.

Skills

Leadership

Problem-solving

Communication

Student engagement

Education

Bachelor's degree in Business or related subject

Tools

CRM system

Job description

Student Support and Experience Officer Job Description

Scholars School System is a project of UK CURRICULUM & ACCREDITATION BODY (UKCAB, a registered charity founded in 2006) having campuses across the United Kingdom, is looking for a Student Support Officer across all campuses which includes Birmingham, Manchester, London, Bradford and Leicester campus.

Scholars School System is a national independent higher education provider, offering world class education. Taught programmes, ranging from Foundation Year through to Level 7, delivered in partnership with institutions such as Leeds Trinity University. Over 5000 (UK and EU) learners have successfully completed their learning journey in the last five years with the current student population is over 3000.

Our core values are very important because

• 1. We share a common set of values across everything we do which helps to define who we are and how we behave.
• 2. We put our students and our community at the heart of all that we do.
• 3. We foster excellence, innovation and creativity.
• 4. We celebrate diversity, inclusion, equality and the breaking down of barriers to success.
• 5. We have high expectations of ourselves, our students and our partners.

Purpose

Scholars School System is seeking to appoint a Student Support Officer who can coordinate with the lecturer's schedule around students and support academic operations. You should be able to offer information on all enquiries (internal and external) both basic and complex queries from students and departments who have concern about students.

Responsibilities

• Coordinate and manage lecturers' schedules to ensure effective class delivery aligned with student needs.
• Respond to enquiries from students and departments, addressing both basic questions (e.g., funding information) and complex issues (e.g., student welfare concerns).
• Support student registration, enrolment, and class assignment through the CRM system.
• Monitor student attendance and coursework submission deadlines in liaison with lecturers to track student progress.
• Collect, collate, and distribute coursework for assigned programmes.
• Maintain and update student records and databases (CRM and VLE), ensuring data accuracy and compliance with policies.
• Assist with the organisation of induction week activities, examination boards, and other academic events.
• Act as the first point of contact within the academic department for student academic and welfare matters, escalating issues as appropriate.
• Ensure safeguarding and PREVENT duties are upheld, and that students comply with organisational policies on behaviour, health and safety, and welfare.
• Conduct regular student surveys and feedback collection to support continuous improvement of programmes.
• Participate in open days and visit days, providing information and guidance to prospective students.
• Undertake relevant training and development, and perform additional duties as assigned by management.

Requirements

Essential

• Bachelor's degree in Business or related subject
• Must have a good knowledge of using database like CRM
• Exhibit strong leadership and problem-solving skills
• Must have a good communication skill
• Experience of providing support and ensuring student engagement

What we offier.

• Salary: £27,000 - £30,000 per year depending on experience
• Up to £5,000 annual incentives (on top of salary) given quarterly on meeting KPIs upon successful probation period
• 5% annual increase per year on completion from your start date of service and on meeting KPIs
• Holiday entitlement is 28 days annual leave plus bank holidays
• Employee Awards & Recognition
• Employee Assistance Programme
• Complementary lunch as part of company benefit

Job Type

Full-Time, Permanent

Basic hours are 9am to 6pmon site

Travel to other campuses may be required, all expenses reimbursed

We take pride in being members of professional institutions and are dedicated to working hard for the betterment of our students.