Student Operations Lead: Course Support & Enquiries

London South Bank University; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Holiday entitlement 26.5 days

Professional development

Flexible working

Job summary

London South Bank University is recruiting a Course Support & Enquiry Supervisor in the Student Operations Department. The role oversees day-to-day delivery, handles student enquiries, maintains records, and coordinates cross-team work to ensure timely responses.

You will line-manage Course Support & Enquiry Officers, support recruitment, inductions and staff development, and maintain strong relationships with Schools and Student Services while upholding data confidentiality.

Qualifications

• Practical administration experience in a higher education setting, supporting and resolving student concerns both face to face and online.
• Experience supervising team members to achieve goals and manage workload allocation.
• Experience maintaining accurate records and using IT systems to gather data and provide regular reports to stakeholders.
• Ability to develop and maintain strong working relationships with Schools, Student Services and other university stakeholders.
• Ability to use initiative to plan, prioritise and organise a varied workload under time pressure.
• Excellent organisational and administrative skills to handle high volumes of work calmly.

Responsibilities

• Supervise day-to-day delivery of a central student operations service.
• Respond to students’ enquiries and provide accurate information in a timely manner.
• Collaborate with other Student Administration teams and Professional Service Departments.
• Allocate workload and supervise Course Support & Enquiry Officers; manage recruitment and inductions.
• Line manage staff, conduct appraisals and support staff development.
• Communicate effectively with stakeholders and handle confidential information.

Skills

Administration experience

Team supervision

Record maintenance

Stakeholder relationships

Workload planning

Organisational skills

Education

Higher education administration experience

Tools

IT systems

Job description

London South Bank University is recruiting a Course Support & Enquiry Supervisor in the Student Operations Department. The role oversees day-to-day delivery, handles student enquiries, maintains records, and coordinates cross-team work to ensure timely responses.

You will line-manage Course Support & Enquiry Officers, support recruitment, inductions and staff development, and maintain strong relationships with Schools and Student Services while upholding data confidentiality.