Course Support & Enquiry Supervisor

London South Bank University; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Holiday entitlement 26.5 days

Professional development

Flexible working

Job summary

London South Bank University is recruiting a Course Support & Enquiry Supervisor in the Student Operations Department. The role oversees day-to-day delivery, handles student enquiries, maintains records, and coordinates cross-team work to ensure timely responses.

You will line-manage Course Support & Enquiry Officers, support recruitment, inductions and staff development, and maintain strong relationships with Schools and Student Services while upholding data confidentiality.

Qualifications

• Practical administration experience in a higher education setting, supporting and resolving student concerns both face to face and online.
• Experience supervising team members to achieve goals and manage workload allocation.
• Experience maintaining accurate records and using IT systems to gather data and provide regular reports to stakeholders.
• Ability to develop and maintain strong working relationships with Schools, Student Services and other university stakeholders.
• Ability to use initiative to plan, prioritise and organise a varied workload under time pressure.
• Excellent organisational and administrative skills to handle high volumes of work calmly.

Responsibilities

• Supervise day-to-day delivery of a central student operations service.
• Respond to students’ enquiries and provide accurate information in a timely manner.
• Collaborate with other Student Administration teams and Professional Service Departments.
• Allocate workload and supervise Course Support & Enquiry Officers; manage recruitment and inductions.
• Line manage staff, conduct appraisals and support staff development.
• Communicate effectively with stakeholders and handle confidential information.

Skills

Administration experience

Team supervision

Record maintenance

Stakeholder relationships

Workload planning

Organisational skills

Education

Higher education administration experience

Tools

IT systems

Job description

About Us

It’s an exciting time to join London South Bank University (LSBU) Group. With the launch of our new LSBU Group Strategy, Connecting, we’re shaping the future of tertiary education for a global, technology-driven economy – rooted in London.

About Us

It’s an exciting time to join London South Bank University (LSBU) Group. With the launch of our new LSBU Group Strategy, Connecting, we’re shaping the future of tertiary education for a global, technology-driven economy – rooted in London.

Professional and technical education has been central to LSBU Group’s mission since our founding in 1892.

Today, as London’s first integrated tertiary education group, we continue to lead the way on learner-centred, skills-focused education.

Comprising London South Bank University, South Bank Colleges and South Bank Academies, connectivity lies at the heart of all we do.

Since 2019, LSBU Group has grown beyond its three founding institutions to form a powerful network of learners, staff, alumni, employers and policymakers – united in our mission: to challenge social and economic inequalities through applied education, insight and partnership .

We are a powerhouse for inclusive education, enterprise and economic growth, connecting potential to opportunity and enabling people to thrive. Our Group network enables us to create learning pathways and connect people and organisations. This ensures learners are supported through the education system to achieve their full potential and can contribute their skills and energies locally and to wider society.

Our new strategy, Connecting, sets out a bold, ambitious vision for LSBU Group and it’s developed in collaboration with colleagues, student groups, partners and stakeholders.

Focused on delivering good jobs for all our learners, we are proud to be employer and skills led, delivering excellent professional and technical teaching which supports future talent and careers to deliver impact for London and beyond.

Working for us

Turning passion into purpose

Our ambition is to create educational pathways that empower people of all backgrounds and talents to realise their aspirations, add to the knowledge base, and contribute their skills and drive to wider society.

To realise our ambition, we need people with energy, courage and imagination, who are enthused by our vision and recognise our values as theirs; people who bring ideas to enrich our approach to learning, research and innovation; collaborative people who love creating and spreading knowledge; brilliant people who seek growth and yearn to make a positive, personal difference.

At LSBU Group, you will get to contribute to a vibrant and dynamic culture, which is fuelled by purpose, built around people, and is genuinely diverse. You will be trusted and recognised for your unique contribution.

You will be part of a great team, turning your passion into purpose.

The role

Turning Passion into Purpose

London South Bank University are excited to be recruiting for the post of Course Support & Enquiry Supervisor within our Student Operations Department.

This department engages in various academic collaborative activities at a variety of levels and stages. The team have a strategic, proactive, user-focused, and fully integrated approach to student operations. It provides central support for students throughout their time at the University from admission through to graduation and to manage and develop a range of operations and systems which are key to the overall functioning of the Registrar’s Department.

This position will provide the successful candidate with the opportunity to effectively supervise the day-to-day delivery of an effective and efficient service supporting course management including student enquiries and information, record maintenance as well as welcome and induction activities.

The postholder will coordinate the team to be the “face” of Student Administration providing a one stop service wherever possible by responding to students’ enquiries, working with other Student Administration teams and Professional Service Departments to ensure all queries are answered in a timely manner.

The postholder will support and facilitate good communication between stakeholders, often dealing with sensitive and confidential matters in a time pressured environment, providing accurate information relating to all areas of course administration, interruptions and withdrawals.

The postholder will line manage a number of Course Support & Enquiry Officers, assisting with their recruitment, inductions, conducting appraisals, one to ones, mentoring, training and staff development. The postholder will be responsible for the allocation of their workload and approval of leave.

What You Will Bring

• Have practical administration experience working in a higher education setting, supporting and resolving students concerns both face to face and online.
• Experience of supervising team members to achieve common goals, experience of day-to-day allocation of workload and re-allocation of resources to ensure business continuity.
• Experience of maintaining accurate records and the use of IT systems/software to gather and evaluate data and providing regular reports to key stakeholders, such as Schools, Student Services and Professional Service Departments.
• Experience of developing and maintaining strong working relationships with key stakeholders, such as Schools, Student Services and other key stakeholders across the University.
• To be able to use own initiative to plan, prioritise and organise own varied workload, in a timely manner, to approach challenges/problems in a flexible, creative and proactive way.
• Excellent organisational and administrative skills and to cope with high volumes of work and support team members during stressful periods in the academic year in a calm and efficient manner.

A full list of key responsibilities and the required skills and experience for this role can be found on the attached Candidate Pack.

As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working.

Full details on the range of benefits we offer can be found here.

The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached.

For an informal conversation ahead of applying please feel free to contact the hiring manager for this position, Course Support Coordinator, Ilire Gashi [e-mail]

The closing date for applications is Tuesday 3rd November 23.59pm

Interview/assessment - week commencing 16th November 2026

• Exact dates for interviews will be confirmed closer to the time. Please kindly note that interviews may be slightly later than the date advertised.

We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.

If you have any questions related to your application, please email the recruitment team [e-mail]

We reserve the right to close the vacancy early, should we receive sufficient applications.