Student Living Concierge & Community Host

HBHR; Coventry; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Volunteer day

Life insurance

Employee Assistance Programme

Pension

Cycle to work scheme

Job summary

Host, based in Coventry, is seeking a friendly Customer Service Advisor to be the heart of our student community at Gosford Gate and Sky Blue Point. This full-time, on-site role offers 40 hours per week on a fixed pattern, typically Monday to Friday 9am-5:30pm, with a 30-minute lunch.

You will welcome students and visitors, handle enquiries with empathy, assist with bookings, rent collection, and administrative tasks, while helping to create a thriving, safe, and inclusive living environment.

Qualifications

• Experience in a customer-facing role, ideally in property or hospitality.
• Excellent communication skills and a warm, welcoming approach.
• Strong problem-solving mindset and the ability to handle student concerns.

Responsibilities

• Delivering an exceptional student experience—first face students see, handle enquiries with empathy, conduct viewings, assist with bookings and move-ins.
• Organise events and foster a thriving, inclusive student community.
• Support site operations—assist with admin tasks, rent collection and compliance checks.
• Manage front-of-house operations—greet visitors, provide a professional service.

Skills

Customer service

Communication

Problem solving

Events & community engagement

Attention to detail

Education

GCSE standard or equivalent

Job description

Host, based in Coventry, is seeking a friendly Customer Service Advisor to be the heart of our student community at Gosford Gate and Sky Blue Point. This full-time, on-site role offers 40 hours per week on a fixed pattern, typically Monday to Friday 9am-5:30pm, with a 30-minute lunch.

You will welcome students and visitors, handle enquiries with empathy, assist with bookings, rent collection, and administrative tasks, while helping to create a thriving, safe, and inclusive living environment.