Customer Service Advisor

HBHR; Coventry; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Volunteer day

Life insurance

Employee Assistance Programme

Pension

Cycle to work scheme

Job summary

Host, based in Coventry, is seeking a friendly Customer Service Advisor to be the heart of our student community at Gosford Gate and Sky Blue Point. This full-time, on-site role offers 40 hours per week on a fixed pattern, typically Monday to Friday 9am-5:30pm, with a 30-minute lunch.

You will welcome students and visitors, handle enquiries with empathy, assist with bookings, rent collection, and administrative tasks, while helping to create a thriving, safe, and inclusive living environment.

Qualifications

• Experience in a customer-facing role, ideally in property or hospitality.
• Excellent communication skills and a warm, welcoming approach.
• Strong problem-solving mindset and the ability to handle student concerns.

Responsibilities

• Delivering an exceptional student experience—first face students see, handle enquiries with empathy, conduct viewings, assist with bookings and move-ins.
• Organise events and foster a thriving, inclusive student community.
• Support site operations—assist with admin tasks, rent collection and compliance checks.
• Manage front-of-house operations—greet visitors, provide a professional service.

Skills

Customer service

Communication

Problem solving

Events & community engagement

Attention to detail

Education

GCSE standard or equivalent

Job description

Employment Type

Full Time, Permanent

Application Start Date

28-09-2026

Application End Date

12-10-2026

Start Date

12.10.26

Reports Into

Property Manager

Location

Coventry

State/County

Midlands

CV1 5EE

Country

England

Work Style

On-site

Category

Position

Account management

Experience

Administration: 1 year (preferred) Customer Service: 1 year (preferred)

Education

GCSE standard or equivalent

Description

At Host, we don’t just provide student accommodation – we create thriving communities where students can feel happy, saf e and supported throughout their university journey. Our mission? To be the best - and that starts with hiring brilliant people like you!

We are on the lookout for a brand new Customer Service Advisor to be the heart of our student community in Gosford Gate and Sky Blue Point, Coventry.

This is a full -time, on-site position, working 40 hours per week on a fixed shift pattern basis. Shifts are typically Monday to Friday between 9am - 5.30pm with a 30-minute paid lunch break included for any shifts over six hours. The role offers a salary of £27,750.00 , reflective of experience and responsibilities.

Why Join Us?

We’re growing fast, but we’re not about just filling rooms – we’re about creating homes. Our team is passionate, open and driven by our values: Happy, Open, Secure and Trusted. We genuinely care about our people and our students and we want a Customer Service Advisor who shares our enthusiasm for building exceptional experiences.

What You’ll Be Doing As a Customer Service Advisor, you’ll be the friendly face of the site – the first point of contact for students, visitors and potential residents. You’ll play a key role in creating an amazing living experience. Your role will include:

• Delivering an exceptional student experience – being the first friendly face students see, handling enquiries with empathy, solving problems quickly, conducting engaging viewings, helping prospective residents find their perfect home and supporting them through the booking process.
• Building a thriving student community – organising exciting events, fostering friendships and creating a vibrant, inclusive atmosphere.
• Supporting site operations – assisting with key admin tasks, rent collection and compliance checks while always keeping the student experience at the heart of what we do.
• Managing front-of-house operations – keeping reception running smoothly, greeting students and visitors warmly, and providing a helpful, professional service.

Who We’re Looking For We’re after someone friendly, organised, and proactive. Ideally, you’ll have:

• Experience in a customer-facing role, ideally in property or hospitality.
• Excellent communication skills and a warm, welcoming approach.
• A strong problem-solving mindset and the ability to handle student concerns.
• An interest in events and community engagement.
• A keen eye for detail and a hands-on approach to daily operations.

What’s in It for You?

At Host, we know that happy teams create the best student experiences. Here’s what you’ll get in return:

• Career growth – we invest in training and development to help you reach your potential.
• A great work culture – friendly, supportive and built on trust.
• A role with purpose – making a real difference in students’ lives.
• Competitive salary & benefits – because great work deserves great rewards.

Benefits include:

• 25 days holiday plus bank holidays (pro-rata for part time staff)
• Extra day off on you r Birthday
• Extra day off annually for volunteering
• Life insurance
• Access to our Employee Assistance Programme
• Plus, all the standard stuff like a pension & cycle to work scheme

Ready to Make an Impact?

At Host, we celebrate diversity and are committed to creating an inclusive environment where everyone can thrive. We welcome applications from all backgrounds and communities and are happy to discuss any reasonable adjustments to support you.